Learning & Development Officer

EntreHub - a Sustain Group Inititiative; West Midlands Combined Authority; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading learning and development organization in the West Midlands seeks a Learning and Development Officer to enhance learning opportunities. Responsibilities include needs analysis, program design, and delivery of training programs to support employee growth. Candidates should have strong communication skills, relevant experience, and proficiency in digital learning tools. This role offers various benefits, including a generous holiday allowance and career growth opportunities.

Benefits

24 days of holiday plus bank holidays

Health insurance

Gym memberships

Pension Scheme

Cycle to Work Scheme

Paid Sick Leave

Social Events

Qualifications

• At least 3 years experience in a learning and development role.
• Strong written and verbal communication skills.
• Experience in designing and delivering training programmes.

Responsibilities

• Conduct training needs analysis across teams.
• Design and develop effective learning programs.
• Monitor and evaluate training effectiveness using KPIs.

Skills

Organisational skills

Communication skills

Time management

Presentation skills

Proficiency in Microsoft Office

Driving licence

Education

Degree in HR, Business, Psychology, Education or related field

CIPD Level 3 or Level 5 in Learning and Development

Train the Trainer or Coaching qualifications

Tools

Microsoft Office

Digital learning tools

Job description

About The Role

The Learning and Development Officer plays a key role in delivering high-quality learning and development opportunities across the organisation. This includes identifying training needs, coordinating programmes, supporting the design and delivery of learning content, and evaluating the impact of training initiatives. The role ensures all learning interventions support employee growth and align with organisational goals.

Responsibilities and Duties

Training Needs & Programme Development

• Conduct training needs analysis across teams and departments.
• Design and develop effective learning programs (classroom, e-learning, blended).
• Ensure all programmes align with organisational objectives and compliance requirements.

Delivery & Facilitation

• Deliver engaging training sessions, workshops, and induction programmes.
• Support coaching and mentoring initiatives across the business.
• Adapt delivery style to suit different learning preferences and platforms.

Learning Systems & Administration

• Manage and maintain the Learning Management System (LMS).
• Keep accurate training records in line with audit and compliance requirements.
• Coordinate external training providers and ensure quality standards are met.

Evaluation & Reporting

• Monitor and evaluate training effectiveness using KPIs, feedback, and performance data.
• Produce reports for managers and HR on training impact and ROI.
• Continuously improve programmes based on feedback and business needs.

Compliance & Professional Development

• Ensure staff complete mandatory and statutory training (e.g., health & safety, safeguarding, GDPR).
• Support career development pathways and succession planning initiatives.
• Keep up to date with industry trends and best practice in learning and development.

Skills and Attributes Required

Essential Skills & Experience

• 13 years' experience in a learning and development role.
• Excellent organisation and time management skills.
• Strong written and verbal communication & presentation abilities.
• Experience supporting or delivering training programmes.
• Proficiency with Microsoft Office (Outlook, Excel, PowerPoint, Teams).
• Full UK driving licence and use of personal car (all travel expenses will be paid).

Desirable

• Familiarity with digital learning tools (e.g., Canva, Microsoft Forms).

Qualifications

• A degree in HR, Business, Psychology, Education, or related field (desirable but not essential).
• CIPD Level 3 or Level 5 in Learning and Development (highly desirable).
• Train the Trainer or Coaching qualifications (desirable but not essential).

Key Competencies

• Organisation: Manages multiple training activities and schedules.
• Communication: Engages clearly with learners, stakeholders, and providers.
• Attention to Detail: Maintains accurate records and coordinates logistics.
• Digital Fluency: Confident with tech tools and platforms.
• Team Collaboration: Works well across HR, managers, and external partners.
• Adaptability: Handles last-minute changes and solves problems effectively.

Benefits

• Holiday Allowance: 24 days of holiday per year, plus bank holidays, and an additional day off for your birthday.
• Loyalty Reward: Earn an extra paid holiday for every two years of service, up to a maximum of 29 days.
• Comprehensive Training: Structured onboarding, full training, and ongoing development opportunities, including annual group training.
• Employee Recognition: Employee awards and development programs.
• Health and Wellness: Health insurance, gym memberships, cinema tickets, and more.
• Career Growth: Opportunities to expand expertise and grow with the company.
• Cycle to Work Scheme: Support for commuting by bike.
• Pension Scheme: Workplace pension plan.
• Paid Sick Leave: Paid time off during illness.
• Social Events: Company-wide events and activities.

Diversity, Inclusion and Wellbeing

Diversity, inclusion and wellbeing are important parts of Word360's culture and values. We recruit talented people from diverse backgrounds and cultures, providing equal opportunities for all to join our team regardless of age, sex, race, sexual orientation, disability, or culture. We offer flexible working patterns to help staff achieve a good work/life balance, and we encourage candidates seeking flexibility in their next role to apply for any of our vacancies.

Additional Information

If you are successful in receiving an offer of a role with our company, a variety of pre-employment screening checks will be completed. Checks can include eligibility to work, professional and academic qualifications, any criminal records, financial stability, and references from previous employers. The screening that takes place will be relevant to your role and will vary.

About Us

Word360 is the largest interpreting and translation company in the United Kingdom, working with brilliant clients across nationwide.

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