Learning & Development Officer

Worldpay; Camden Town; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading payments firm is seeking an experienced Learning and Development Officer to enhance their Customer Due Diligence Operational Delivery team. The role involves conducting training needs assessments, developing materials, and delivering effective training sessions across the organization. The ideal candidate should have a Bachelor's degree in business or human resources and experience in a regulated industry. This position is based in the United Kingdom.

Qualifications

• Experience in a financial institution or regulated industry.
• Understanding of legal/regulatory requirements for Customer Due Diligence.
• Certified in process improvement and instructional design.

Responsibilities

• Conduct assessments to identify training needs.
• Develop training materials and deliver training sessions.
• Track and measure training effectiveness.

Skills

Organizational performance improvement

Stakeholder engagement

Adult learning facilitation

Training needs assessment

Education

Bachelor's degree in business administration or human resources

Job description

Learning and Development Officer | CDD Operational Delivery | Birmingham

Are you ready to write your next chapter? Make your mark at one of the biggest names in payments. We're looking for an experienced Learning and Development Officer to join our ever evolving Customer Due Diligence Operational Delivery team to help us unleash the potential of every business.

What you'll own as the Learning and Development Officer:

• Conduct regular assessments to identify training needs to address individual, departmental or company needs related to customer due diligence, including but not limited to, regulatory changes, new products or services and emerging risks.
• Develop and maintain comprehensive training materials such as eLearning modules, workshops and presentations covering topics such as leadership skills, communication, UBO identification, source of wealth, sanctions screening.
• Deliver engaging and informative training sessions to employees at all levels, ensuring that the content is tailored to their roles and responsibilities.
• Engage confidently with stakeholders from other areas of the business to communicate complex CDD concepts and processes.
• Track and measure the effectiveness of training programmes through pre and post training assessment, surveys and other evaluation methods.
• Coordinate with quality assurance and other internal departments to identify new training needs and/or changes to existing training curriculum.
• Maintain a repository of training materials and resources to facilitate ongoing learning and development.
• Stay abreast of trends and industry best practices to ensure knowledge remains up to date and effective.
• Work closely with Compliance, Legal and Human Resources teams to ensure that training programmes align with organisational objectives and regulatory requirements.
• Improve organisational performance by meeting with management regularly to establish and maintain effective partnerships, developing performance models aligned with corporate strategic direction and business goals.

What you'll bring:

• Bachelor's degree in business administration, human resources or the equivalent combination of education, training, or work experience.
• Experience working within a financial institution, payments firm or similar regulated industry.
• A demonstrable understanding of legal/regulatory requirements surrounding Customer Due Diligence.
• Certified to create, teach and implement process improvement, quality management applications, psychological and behavioural assessment instruments, performance management processes and models, management coaching processes and instructional design and adult learning theory.
• Significant expertise in facilitating adult learning and group dynamics.
• In-depth formal assessment processes, consulting services and measurement practices.
• A self-starter who fosters a positive inclusive, collaborative team culture by maintaining open professional communications and being a team player.

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Worldpay is an Equal Opportunities Employer.