Learning & Development Lead

TN United Kingdom; London; Hybrid; GBP 40,000 - 80,000; Full time

Job description

Social network you want to login/join with:

Location: London or Milton Keynes (minimum of two days a week in the office. You can do more than two days if preferable)

Working hours: Full time (9-day Fortnight companywide)

Reporting to: Head of Talent Management

Band: 3.2

Role Overview

As our L&D Lead, you will design and deliver inclusive, data-driven learning experiences across the employee lifecycle. You will lead the day-to-day management of our Learning Experience Platform (Go1), create engaging face-to-face and digital learning programmes, and partner with stakeholders to support business priorities. From onboarding to leadership development, you will shape the learning offer that enables every colleague to realise their potential.

Collaboration with our HR Business Partners (HRBPs) is central to this role. You will work closely with HRBPs to ensure that learning and development is deeply embedded in our people strategy, aligned with team-level priorities, and responsive to performance and engagement insights. Together, you will co-create solutions that meet the evolving needs of colleagues and support CPC’s strategic direction.

Key Responsibilities

Design, Delivery & Impact

1. Lead the way on assessing learning and development needs and translating them into insights, proposals and impactful learning solutions and experiences.
2. Use feedback, performance data, and HRBP insights to shape a responsive and evolving learning offer.
3. Act as a trusted advisor to our HR Business Partners in helping identify and addressing capability gaps and development priorities.
4. Design and deliver inclusive, high-quality programmes across virtual, in-person, and blended formats — with a strong focus on leadership, management, and professional capability building.
5. Support the Head of Talent Management on initiatives such as performance management, succession planning, talent reviews, and progression pathways.
6. Develop and implement robust evaluation frameworks to assess learning outcomes, inform improvements, and demonstrate business value.
7. Own the user experience of our Learning Experience Platform (Go1), ensuring it supports personalised, accessible, and high-impact learning across the organisation.
8. Manage and maintain CPC’s L&D SharePoint and Viva Engage channels, curating engaging, relevant content that increases visibility, drives uptake, and reinforces a culture of continuous learning.
9. Proactively explore and adopt emerging learning technologies and tools that can scale access, foster social learning, and enhance engagement in hybrid and digital environments.
10. Monitor platform analytics and user feedback to continuously improve content, usability, and reach.
11. Deliver regular learning MI and reporting, ensuring stakeholders have access to timely, actionable insights that support decision-making and drive continuous improvement.
12. Manage the sourcing, commissioning, and evaluation of external training providers.
13. Maintain oversight of the L&D budget, ensuring all spend delivers measurable impact and value for money and aligns with budget expectations.
14. Maintain an overview of supplier performance, ensuring continuous improvement and value for money are achieved.

Requirements

1. Credible, authentic and confident presenter and facilitator, with an ability to deliver engaging learning at all levels and adapt style to suit the audience.
2. A track record of creating impactful learning experiences across formats — including in-person, digital, blended, and on-demand.
3. Comfortable using technology and analytics to improve learner experience and measure impact.
4. Strong communication, facilitation, and storytelling skills — both written and verbal.
5. Ability to align learning initiatives to organisational priorities and performance outcomes.
6. Skilled at building trusted relationships and working with stakeholders at all levels, including HR Business Partners.
7. Experience supporting wider talent initiatives such as succession planning, career development, or workforce capability building.
8. Comfortable tracking and reporting on learning metrics (e.g., Excel, Power BI)
9. CIPD, LPI or equivalent L&D qualifications.
10. Experience applying performance or engagement data to shape learning strategy.

Benefits

• 9 day fortnight for everyone, we have a full company shutdown every other Friday.
• 23.5 holiday entitlement for everyone, with pro-rata calculations for part-time employees, along with a Christmas shutdown period for additional days off.
• Competitive pension, up to 10% company contribution to help you save for your future.
• Two paid days of volunteering leave per year (pro-rata for part-time employees) to support charitable activities.
• Employee Assistance Programme (EAP) providing 24/7 confidential work/life support services to you and your immediate family members.
• Cycle to Work Scheme encouraging a healthy and sustainable commute.
• Cash Health Plan, offering reimbursement for a wide range of essential and everyday healthcare expenses, promoting your well-being.
• Payroll Giving scheme, allowing regular charitable contributions from pre-tax income, maximizing the impact of your donations.
• Discounts and offers from a wide variety of retailers, enhancing your purchasing power and providing savings opportunities.
• Mortgage Advice benefit, delivered in partnership with Charles Cameron & Associates – provides employees with free, expert mortgage advice and end-to-end mortgage support from the application process through to completion.

Employment here is based solely upon individual merit and qualifications directly related to professional competence. We strictly prohibit unlawful discrimination or harassment on the basis of race, colour, religion, national origin, ancestry, pregnancy status, sex, gender identity or expression, age, marital status, mental or physical disability, medical condition, sexual orientation, or any other characteristics protected by law. We also make all reasonable accommodations to meet our obligations under laws protecting the rights of the disabled.