Learning & Development Facilitator

Financial Ombudsman Service; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading company in the UK is seeking a Learning and Development Facilitator to enhance the onboarding experience for new investigators. This role involves creating effective training modules, mentoring learners, and ensuring a supportive, inclusive learning environment. The ideal candidate will possess strong facilitation skills and a commitment to continuous improvement in training methodologies.

Qualifications

• Strong presentation and facilitation skills.
• Excellent interpersonal and communication skills.
• Proven experience in training facilitation.

Responsibilities

• Facilitate and deliver training sessions, both in-person and virtual.
• Provide ongoing support and mentorship to new investigators.
• Design assessments to evaluate learners' knowledge and skills.

Skills

Presentation

Interpersonal Skills

Organizational Skills

Problem-solving

Tools

Virtual Learning Platforms

Job description

Looking for a new challenge?

Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply!

Reporting to – Learning and Development Manager

Working hours – Full time is 35 hours a week. Where possible, we are open to considering part time/flexible working patterns. You’ll agree your working pattern with your manager.

About us

At the Financial Ombudsman Service, we make decisions on a range of complex and difficult issues. Every year we resolve thousands of disputes between consumers or small businesses and their financial service providers.

The purpose of your role

The Learning and Development Facilitator will play a crucial role in delivering our Academy's onboarding program for new investigators. This position focuses on equipping new team members with the necessary technical product knowledge, soft skills, and hands-on experience in casework. The facilitator will work closely with experienced caseworkers, subject matter experts, and other L&D professionals to create an engaging and supportive learning environment.

Training Delivery:

Facilitate diverse training sessions, including in-person workshops, virtual sessions, and blended learning experiences, ensuring that all participants are engaged and can actively participate.

Tailor training delivery to accommodate various learning styles and needs, utilising a mix of lectures, group activities, discussions, and practical exercises.

Collaborate with subject matter experts and experienced caseworkers to develop comprehensive training modules that cover technical product knowledge, regulatory frameworks, and soft skills such as communication and conflict resolution.

Regularly review and update training materials to ensure they reflect current best practices, legal requirements, and the latest industry developments.

Learner Support:

Provide ongoing support and guidance to new investigators throughout the training program, acting as a mentor and resource for their learning journey.

Foster a positive and inclusive learning environment that encourages open communication, critical thinking, and continuous improvement.

Assessment and Feedback:

Design and administer assessments to evaluate the knowledge and skills of learners, ensuring they meet the required standards for handling casework.

Provide timely, constructive feedback to learners, highlighting strengths and areas for development, and offer strategies for improvement.

Collect and analyse feedback from training participants, mentors, and other stakeholders to identify areas for enhancement in training delivery and content.

Stay informed about emerging trends in learning and development, incorporating innovative methods and technologies to enhance the training experience.

Mentorship and Collaboration:

Partner with mentors and casework experts to integrate practical, hands-on experiences into the training program, ensuring learners gain real-world insights and skills.

Coordinate with other L&D professionals to align training initiatives with broader organisational goals and strategies.

Diversity and Inclusion:

Ensure that all training content and delivery methods are inclusive, accessible, and respectful of diverse cultural backgrounds, experiences, and perspectives.

Actively promote a culture of equity and inclusion, both within the training environment and the broader organisation.

Strong presentation and facilitation skills, with the ability to engage and inspire learners.

Excellent interpersonal and communication skills, with a sensitivity to diverse learning styles and needs.

Competency in using various training tools and technologies, including virtual learning platforms.

Commitment to fostering an inclusive and supportive learning environment.

Ability to work collaboratively with a diverse range of stakeholders.

Strong organisational skills and attention to detail.

A proactive and innovative approach to problem-solving and continuous improvement.

Proven experience in training facilitation

About the company

The Financial Ombudsman Service is an ombudsman in the United Kingdom.

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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