Learning & Development Facilitator

Yorkshire Water; Bradford; Hybrid; GBP 30,000 - 38,000; Full time

Job summary

A leading water company is seeking a Learning & Development Facilitator in Bradford to enhance the customer service training of their team. This full-time role offers a hybrid work arrangement, competitive salary, and various employee benefits. The ideal candidate will be passionate about coaching and have excellent communication skills. The position emphasizes supporting team members in providing exceptional service while ensuring alignment with operational standards.

Benefits

Annual incentive related bonus

Attractive pension scheme

25 days annual leave plus bank holidays

Gym membership discounts

Life assurance cover

Qualifications

• Previous coaching experience or relevant qualification desirable.
• Knowledge of clean and/or waste water processes is a plus.
• Ability to work under pressure and meet tight deadlines.

Responsibilities

• Coaching colleagues on customer service across all platforms.
• Designing, delivering, and evaluating learning solutions.
• Supporting a culture of learning in the Customer Management Centre.

Skills

Coaching skills

Communication

Listening skills

Adaptability

Self-motivated

Job description

Overview

Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:

We offer a salary from £30,262 - £37,716 per annum, dependant on experience

• Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year)
• Attractive pension scheme (up to 12% company contribution)
• Development opportunities in line with the Learning & Development Facilitator progression plan
• 25 days annual leave plus bank holidays – plus an extra wellness day!
• Life assurance cover of 4 times pensionable salary
• A great benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
• Retail savings scheme
• Online GP service, cycle to work scheme, gym membership discounts and many more!

Work Type - We currently have an exciting opportunity for a Learning & Development Facilitator to join the Coaching function of the Central Control team on a full time, permanent basis. You will be working 37 hours per week between the working window 8:00am-6:00pm Monday to Friday.

Location - Based in Bradford, with a hybrid working arrangement in place, currently offering a mix of home and office working.

What we do

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing, and prosperity.

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry.

Where you fit in

You will work closely with and provide support to colleagues in the Customer Management Centre on all aspects of the colleagues learning journey. You will coach and support individuals and the business to provide a culture of customer service when handling Yorkshire Water customer contacts. You will provide coaching on customer contacts across all platforms including telephone, email, written and social media. This coaching support includes mentoring, in role observations and side by side coaching.

You will design, deliver and evaluate learning solutions ensuring a quality learning experience, consistency and alignment to existing processes across the business. You will keep up to date with any changes happening in the business to ensure information is up to date and accurate for learners. The role will focus on the Clean/Waste skills set within the Recovery department and the Clean/Waste skills set within the Resolution department.

You will ensure a culture of learning across the Customer Management Centre, maintaining the delivery of our Customer Promise and colleague development, resulting in Yorkshire Water being “Right for customers and Right for the environment”.

What skills & qualifications you will need

You will be passionate about helping people to learn, grow and demonstrate adaptable coaching skills. Previous coaching experience or a relevant qualification would be desirable, but not essential.

The successful candidate will be a great listener who can tailor their coaching approach to the individual. A confident communicator, you will be able to challenge and support in equal measure.

The ideal candidate will have knowledge of clean and/or waste water processes; however, the correct level of training will be provided to support you in the role.

You will be self-motivated and results focused, able to work under pressure, to tight timescales and be flexible. You will be focused on your own development, keeping up to date on procedures/working practices. On occasions you may be required to support role specific activity to maintain your skills and knowledge.

Although our assets are operational 24 hours a day, 365 days a year the company is committed to support flexible work patterns and job share options, where possible, to give you more control over your time and responsibilities. Whether you have child-care responsibilities or are looking for the ideal work-life balance our flexible options can offer work patterns that suit your needs.

If you’re an experienced coaching or learning & development professional and want to help us deliver exceptional service for our customers whilst protecting the environment, then apply today to find out what a career with Yorkshire Water can offer for you.

Please upload an up-to-date copy of your CV along with a cover statement outlining your relevant experience for the role.

Recruitment process

Closing Date: 1st October, 2025

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

All our roles are subject to a medical questionnaire, and further medicals when required.

We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.

If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

No agencies please.