Learning & Development Facilitator

CUPONING PULICIDAD S.L.; Bradford; Hybrid; GBP 30,000 - 38,000; Full time

Job summary

A regional water services provider in Bradford is seeking a Learning & Development Facilitator to enhance customer service training and support colleague development. Responsibilities include coaching, designing learning solutions, and promoting a culture of customer service. The role offers a hybrid working arrangement, a competitive salary, and a comprehensive benefits package including incentives and leave.

Benefits

Annual incentive related bonus

Attractive pension scheme

25 days annual leave plus bank holidays

Life assurance cover

Health cash plan

Qualifications

• Passionate about helping people learn and grow.
• Previous coaching experience or relevant qualification desirable.
• Knowledge of clean/waste water processes advantageous.

Responsibilities

• Work closely with Customer Management Centre on learning journeys.
• Coach individuals on customer service culture.
• Design, deliver and evaluate learning solutions.

Skills

Adaptable coaching skills

Excellent listening

Confident communication

Ability to work under pressure

Job description

Overview

Learning & Development Facilitator – Full time, permanent. You will join the Coaching function of the Central Control team. Work 37 hours per week, within the 8:00am – 6:00pm window, Monday to Friday. Location: Bradford, with a hybrid working arrangement (mix of home and office).

What We Do

Yorkshire Water provides essential water and wastewater services to more than 5.4 million people in the region and visiting the area. We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow and 24/7, 365 days a year. New environmental legislation, high investment and changing expectations create opportunities within the water industry.

Where You Fit In

• You will work closely with and provide support to colleagues in the Customer Management Centre on all aspects of the colleagues learning journey.
• You will coach and support individuals and the business to promote a culture of customer service when handling Yorkshire Water customer contacts.
• You will provide coaching on customer contacts across platforms (telephone, email, written, social media) including mentoring, in-role observations and side-by-side coaching.
• You will design, deliver and evaluate learning solutions ensuring a quality learning experience, consistency and alignment to existing processes.
• You will keep up to date with business changes to ensure information is current for learners.
• The role will focus on the Clean/Waste skills set within the Recovery department and within the Resolution department.
• You will support a culture of learning across the Customer Management Centre, delivering our Customer Promise and colleague development.

What Skills & Qualifications You Will Need

• You will be passionate about helping people to learn, grow, and demonstrate adaptable coaching skills.
• Previous coaching experience or a relevant qualification would be desirable, but not essential.
• You should be a great listener who can tailor coaching to the individual. A confident communicator, you will be able to challenge and support in equal measure.
• Knowledge of clean and/or waste water processes is advantageous; appropriate training will be provided.
• You will be self-motivated, results-focused, able to work under pressure to tight timescales and be flexible.
• You will stay up to date on procedures/working practices and may be required to support role-specific activity to maintain skills.
• We support flexible work patterns, including job share options, to offer a better work-life balance where possible.

Benefits

• Salary from £30,262 to £37,716 per annum, depending on experience
• Annual incentive related bonus (up to £1,000 for the performance year)
• Attractive pension scheme (up to 12% company contribution)
• Development opportunities in line with the Learning & Development Facilitator progression plan
• 25 days annual leave plus bank holidays plus an extra wellness day
• Life assurance cover of 4 times pensionable salary
• Benefits package including health cash plan, critical illness insurance, dental insurance, life assurance flex and partner cover
• Retail savings scheme
• Online GP service, cycle to work scheme, gym discounts and more

Application Process

Please upload an up-to-date copy of your CV along with a cover statement outlining your relevant experience for the role. Closing Date: 1 October 2025.

If successful, you will undergo pre-employment checks including a Basic Disclosure check through a third-party. Depending on the role, you may also require security vetting (Counter Terrorist Check or Security Check). All roles are subject to a medical questionnaire and additional medicals when required. We are committed to accessibility and will provide reasonable adjustments as needed. No agencies please. LNKD1_UKTJ