Learning & Development Design Lead

Monzo; City Of London, Cardiff; Hybrid; GBP 43,000 - 55,000; Full time

Job summary

A leading digital bank in the UK is looking for an experienced Instructional Design Leader to oversee their learning initiatives. The role includes leading a design team, ensuring high-quality training content, and promoting inclusion across all materials. This remote position offers a competitive salary and additional benefits such as a learning budget and flexible work arrangements.

Benefits

£1,000 learning budget

Macbook provision

Support for home setups

Qualifications

• Proven leadership experience in an L&D environment with a track record of mentoring and developing design teams.
• Strong expertise in instructional design, learning experience design, and accessibility.
• Experience with content governance and version control.

Responsibilities

• Oversee the maintenance of the LMS platform ensuring content is current and organized.
• Support designers in converting curriculums into engaging programs.
• Quality check training programs to maintain high standards.

Skills

Leadership experience

Instructional design expertise

Learning experience design

Accessibility

Collaboration skills

Tools

LMS management

Job description

Overview

We’re on a mission to make money work for everyone. We’re not about selling products - we want to solve problems and change lives through Monzo. This remote role in the UK offers a salary of £43,400 - £54,850 depending on experience, plus share options and benefits.

We’re looking for an experienced Instructional Design Leader to define the future of learning at Monzo. You will lead and mentor a team of designers, setting and upholding design standards across all training materials, with a focus on simplicity, functionality, and accessibility.

This role is part of a broader evolution in Training and Development within Monzo Customer Operations.

Responsibilities

• Overseeing the maintenance of our LMS platform, ensuring content is current, clean, and well organized.
• Supporting Designers in converting curriculums and learning outcomes into engaging training programmes.
• Quality checking training programmes to maintain high standards across all materials.
• Developing Designer writing skills to craft compelling content.
• Championing accessibility and inclusion in all training solutions and materials.
• Ensuring materials are fit for purpose across all sites, considering global and local requirements.
• Developing and refining design standards to continually improve quality and impact.
• Implementing and overseeing version control of all training materials.
• Applying deep expertise in learning experience design to integrate design, functionality, and accessibility.
• Leading and mentoring a design team to grow capabilities and performance.
• Managing relationships with Business Partners, Operations Leads, and COps learners.
• Maintaining, updating, verifying, reviewing, and archiving courses in the LMS.
• Applying expert understanding of Instructional Design Principles and adult learning theory.
• Driving impact by delivering high-quality training that benefits both learners and the business.

Qualifications

• Proven leadership experience in an L&D environment with a track record of mentoring and developing design teams.
• Strong expertise in instructional design, learning experience design, accessibility, and inclusion.
• Experience ensuring materials are fit for purpose across multiple sites and regions.
• Excellent collaboration and relationship-management skills with stakeholders at all levels.
• Experience with LMS management and content governance, including version control.
• Commitment to delivering high-quality, impactful training that aligns with business goals.

What’s in it for you

This role is remote-based in the UK. We will set you up to work from home; all employees are provided with Macbooks and additional support for home setups for fully remote workers. A £1,000 learning budget is provided each year for books, training courses, and conferences.

Application journey

• Phone screening with Recruiter
• 30-minute initial Hiring Manager call
• 1-hour role-specific interview
• 1-hour values interview

Process duration is typically 2-3 weeks, with flexible scheduling. We may provide guidelines on the use of AI to aid applications and interviews.

Equal opportunities

Monzo is an equal opportunity employer. Diversity and inclusion are priorities, and we are committed to an inclusive environment for all people to do their best work. All applicants will be considered for employment without regard to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, veteran status, disability status, or neurodiversity.