Learning & Development Consultant

Legal & General; England; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dynamic L&D Consultant to enhance the skills of their Client Services team. In this role, you will develop and deliver training programs that ensure staff are equipped to meet customer and regulatory requirements. You will collaborate with various departments to create impactful training solutions, focusing on continuous professional development and compliance. This is an exciting opportunity to join a market-leading organization committed to responsible investment and long-term value creation, where your contributions will help shape the future of the team and the organization.

Benefits

Annual performance-related bonus plan

Generous pension contribution

Life assurance

Healthcare Plan

At least 25 days holiday

Competitive family leave

Electric car scheme

Discounts on products and services

Redesigned workspaces for collaboration

Qualifications

• Previous exposure to training and development in customer services.
• Understanding of defined benefit pension schemes is beneficial.

Responsibilities

• Define and deliver training strategies aligned with business goals.
• Ensure training materials meet regulatory standards and business needs.

Skills

Training Needs Analysis

Customer Focus

Clear Communication

Time Management

Risk Management

Education

CIPD Learning & Development qualification

Experience in Training & Development

Tools

MS Excel

MS Word

MS PowerPoint

Training database/TNA

Job description

Legal & General (L&G) is a leading UK financial services group and major global investor.

We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders.

We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income.

L&G Asset Management is one of Europe’s largest asset managers, providing clients and partners with complex, responsible investment solutions, across public and private markets. As a global investor, we are present where our clients most need us – from Hong Kong and Singapore, to Chicago and major European financial hubs.

Created by combining our investment management (LGIM) and asset origination (LGC) capabilities, our Asset Management division works with our Institutional Retirement and Retail divisions to benefit our clients and customers – which include individual savers, pension scheme members and global institutions – and deliver enhanced shareholder returns.

Joining us means becoming part of a market-leading team, with capabilities across the full spectrum of asset classes, with an enduring commitment to responsible investment and creating long-term, sustainable value for our clients and partners.

Job Description

We are recruiting for a L&D Consultant to facilitate people development through identification, provision and delivery of a range of product, technical and skills-based training programs to PRT Client Services staff, in order to ensure that the customer, business and regulatory requirements of the department are satisfied.

What you’ll be doing:

1. Defining, developing and delivering a strategy that enables the business to maintain access to suitable trained and competent staff, and is aligned to PRT Client Services strategy and vision.
2. Through liaison across the department, identifying requirements and working with Divisional and Group L&D functions to ensure appropriate training material is produced, arranged and delivered to a schedule, gaining approval and sign off from the Management Team, including delivery of skills, product and technical application across the department, ensuring alignment to L&G Group policies.
3. Delivering an appropriate range of training solutions to individuals or groups, including Defined Benefit Pensions training and continuous professional development for all Client Services staff, such as managing projects, coaching, feedback, customer experience, management development, vulnerable customer and regulatory training.
4. Ensuring that the business has awareness of and is actively engaged in all Group and Divisional training opportunities, as appropriate, and that the business voice is represented at Divisional level to ensure the key strategic offering meets the business requirements.
5. Ensuring that all knowledge is embedded into standard practice and process for all individuals by liaising with and supporting the management team and Subject Matter Experts to ensure suitable support networks are in place during and after training delivery.
6. Documenting all team and individual records in the agreed format for internal regulatory standards of the Conduct of Business Sourcebook (COBS) and Training and Competence (T+C) guidelines and producing information on quality and training results for publication within the department to ensure visibility of training available and completed.
7. Supporting all ‘In Team’ Business trainers in their preparation, delivery and monitoring of successful intra and inter team training to ensure that all team members develop in line with expectation.
8. Designing and implementing appropriate training regimes that give sufficient emphasis to the need for customers to understand that fair treatment and delivering good outcomes to them is central to the corporate culture.

Qualifications

We are looking for someone with previous exposure to training and development on teams, the team covers customer services & complaints.

• CIPD Learning & Development qualification or equivalent demonstrable experience.
• Understanding of defined benefit pension schemes and the way benefits are structured and administered in Defined Benefit schemes is beneficial.
• Knowledge of the following legislation and remains compliant: GDPR, Financial Crime, Complaints, Consumer Duty, Breach guidelines.
• Strong understanding of the risks to the business and actively takes steps to reduce these risks.
• Highly customer focused and understands the need to maintain and improve relationships with both internal and external customers, including policyholders, scheme members, legislative bodies, third parties, and colleagues within the whole of L&G.
• Clear written and verbal communication.
• Ability to manage tight timescales, prioritise own work or escalate if necessary.
• Understanding and application of: Training Needs Analysis, Design, Delivery, Evaluation.
• Experience in producing MI for Training & Quality purposes.
• Basic user experience in MS Excel, Word and PowerPoint, and Training database/TNA.

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes.
• Generous pension contribution.
• Life assurance.
• Healthcare Plan (permanent employees only).
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday.
• Competitive family leave.
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax-efficient salary sacrifice (permanent employees only).
• Many discounts we offer – both for our own products and at a range of high street stores and online.
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart.

Additional Information

Legal & General is a leading financial services group and major global investor, named Britain’s Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.

We aim to build a better society for the long term by investing our customers’ money in things that make life better for everyone.

If you join us, you’ll be part of a welcoming culture, with opportunities to collaborate with people of diverse backgrounds, views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We strive to be open, mindful and inclusive, so are always willing to discuss flexible working arrangements and reasonable accommodations for candidates with specific needs.

If you’re open to find out more, we'd love to hear from you.