Learning & Development Coach Yorkshire

TN United Kingdom; Richmond; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is looking for a passionate individual to support apprentices in their learning journey. This role involves delivering inspiring training for Retail apprentices, ensuring they excel in their Travel Consultant Apprenticeship. The ideal candidate will possess strong customer service skills and a commitment to exceptional training delivery. Join a dynamic team that values personal development and strives for excellence in every interaction. If you are enthusiastic about fostering growth and making a difference in the lives of apprentices, this opportunity is perfect for you.

Qualifications

• Experience in customer service and retail travel sales is essential.
• Strong communication and organizational skills are required.

Responsibilities

• Assess and coach apprentices, delivering engaging training sessions.
• Research and write training content for virtual and classroom delivery.
• Evaluate training effectiveness and suggest improvements.

Skills

Customer Service

Retail Travel Sales

Classroom/Remote Delivery

Core Skills Delivery

Organizational Skills

Time Management

Communication Skills

Education

Level 3+ Qualification in Education and Training

Level 3 Assessment Award

Level 4 Quality Assurance

Job description

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Client:

Hays Travel

Location:

Job Category:

Other

EU work permit required:

Yes

Job Reference:

157a58631ccc

Job Views:

4

Posted:

29.04.2025

Expiry Date:

13.06.2025

Job Description:

The role will be suited to someone who has a passion for learning and development supporting our apprentices from the day they start with the company and throughout their apprenticeship.

Hays Travel prides itself on delivering exceptional customer service; therefore, we require someone who shares the same values and ethos.

The successful candidate will be responsible for training delivery and assessment for a cohort of Retail apprentices working through their Travel Consultant Apprenticeship.

Main Responsibilities

• Assess, coach, and develop apprentices during their individual progress reviews, selecting quality evidence to showcase and stretch their capabilities.
• Deliver inspiring and motivational training that engages learners to achieve the desired impact.
• Evaluate the effectiveness of current training sessions, suggesting improvements.
• Research and write engaging training content for virtual and classroom delivery.
• Maintain strong awareness of Safeguarding, Prevent, and British values.
• Effectively communicate and positively promote organizational changes.
• Have a high level of competency with department and company technology.
• Self-reflect and identify areas for personal development.
• Exhibit a motivated ‘can do’ attitude, striving for excellence.
• Demonstrate exceptional time management, organizational skills, and attention to detail.
• Provide exceptional customer service at all times.

Qualifications & Experience

• Previous experience working in a Customer Service environment.
• Experience in Retail Travel sales.
• Experience in classroom/remote delivery.
• Experience delivering Core Skills.

Desirable but not essential

• Level 3+ qualification in Education and Training.
• Level 3 assessment award.
• Level 4 Quality Assurance.
• Excellent organizational and time management skills.
• Strong initiative skills to drive business objectives.
• Flexibility to meet business needs.
• Attention to detail and high accuracy.

Team Work

• Enthusiastic and proactive; able to work independently and as part of a team.
• Ability to work effectively with diverse backgrounds.

Communication

• Excellent verbal and written communication skills.
• Ability to liaise with staff at all levels.
• Effective motivational skills; maintain professionalism and positivity.