Learning & Development Coach North East - Sunderland

Hays Travel; Sunderland; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the travel sector is seeking a passionate individual to manage the training delivery for Retail apprentices. This role focuses on developing skills through engaging training methods while ensuring exceptional customer service. Ideal candidates will have experience in customer service and retail travel, alongside competencies in deliverance of educational training programs.

Qualifications

• Experience in Customer Service and Retail Travel sales.
• Experience in classroom/remote delivery and Core Skills delivery.

Responsibilities

• Assess and develop apprentices, selecting quality evidence.
• Deliver training that engages learners.
• Evaluate training effectiveness and suggest improvements.

Skills

Customer Service

Coaching

Communication

Time Management

Organizational skills

Attention to Detail

Motivation

Education

Level 3 + qualification in Education and Training

Level 3 assessment award

Level 4 Quality Assurance

Job description

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Client:

Hays Travel

Location:

Sunderland, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

1ee3688c8955

Job Views:

3

Posted:

02.06.2025

Expiry Date:

17.07.2025

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Job Description:

The role will be suited to someone who has a passion for learning and development supporting our apprentices from the day they start with the company and throughout their apprenticeship.

Hays Travel pride themselves on delivering exceptional customer service therefore we require someone who share the same values and ethos.

The successful candidate will be responsible for the training delivery and assessment for a cohort of Retail apprentices working though their Travel Consultant Apprenticeship.

Main Responsibilities

• Assess, Coach and develop apprentices during their individual progress reviews, whilst selecting quality evidence to showcase and stretch the capabilities of each apprentice.
• Deliver inspiring and motivational training that engages learners to achieve the desired impact
• Evaluate the effectiveness of current training sessions suggesting any improvements.
• Research and write engaging training content for both a virtual and classroom delivery.
• Strong awareness of Safeguarding, Prevent and British values
• Effectively communicate and positively promote organisational changes
• Knowledge and a high level of competency with department and company technology
• Be able to self-reflect and identify areas for personal development
• Motivated ‘can do’ attitude, who strives for excellence in all areas of their role
• Exceptional Time Management, Organisational skills, and Attention to Detail
• Provide exceptional customer service at all times

Qualifications & Experience

• Previous experience working in a Customer Service environment.
• Previous Experience in a Retail Travel sales
• Previous experience of classroom/remote delivery
• Previous delivery experience of Core Skills

Desirable but not essential

• Level 3 + qualification in Education and Training
• Level 3 assessment award
• Level 4 Quality Assurance
• Excellent organisational and time management skills.
• Strong initiative skills to drive business objectives forward.
• Flexible to meet the needs of the business.
• Attention to detail and high levels of accuracy.

Team Work

• Enthusiastic and Proactive with the ability to work independently (self - motivated) and as part of a team.
• Ability to work effectively with people from diverse backgrounds.

Communication

• Excellent verbal and written communication skills.
• Ability to liaise with staff at all levels.
• Effective motivational skills and the ability to remain positive and professional at all times.