Learning & Development coach - Manchester / Liverpool

Hays Travel; Sunderland; On-site; GBP 25,000 - 35,000; Full time

Job summary

Hays Travel is seeking a motivated Learning & Development coach to support apprentices in their Travel Consultant Apprenticeship. This role requires a passion for learning, exceptional customer service standards, and a proactive approach to training. Candidates must possess experience in customer service and retail travel, along with strong communication and organizational skills. Join a leading travel company committed to excellence in development and training.

Qualifications

• Experience in a Customer Service environment is required.
• Previous experience in Retail Travel sales is beneficial.
• Experienced in classroom/remote delivery.

Responsibilities

• Assess and coach apprentices during progress reviews.
• Deliver engaging training that motivates learners.
• Evaluate and suggest improvements for training sessions.

Skills

Customer Service

Communication

Time Management

Organisational Skills

Motivational Skills

Education

Level 3 + qualification in Education and Training

Level 3 assessment award

Level 4 Quality Assurance

Job description

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Learning & Development coach - Manchester / Liverpool, Sunderland

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Client:

Hays Travel

Location:

Sunderland, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

bba20e4b7e68

Job Views:

5

Posted:

02.06.2025

Expiry Date:

17.07.2025

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Job Description:

The role will be suited to someone who has a passion for learning and development supporting our apprentices from the day they start with the company and throughout their apprenticeship.

Hays Travel pride themselves on delivering exceptional customer service therefore we require someone who share the same values and ethos.

The successful candidate will be responsible for the training delivery and assessment for a cohort of Retail apprentices working though their Travel Consultant Apprenticeship.

Main Responsibilities

• Assess, Coach and develop apprentices during their individual progress reviews, whilst selecting quality evidence to showcase and stretch the capabilities of each apprentice.
• Deliver inspiring and motivational training that engages learners to achieve the desired impact
• Evaluate the effectiveness of current training sessions suggesting any improvements.
• Research and write engaging training content for both a virtual and classroom delivery.
• Strong awareness of Safeguarding, Prevent and British values
• Effectively communicate and positively promote organisational changes
• Knowledge and a high level of competency with department and company technology
• Be able to self-reflect and identify areas for personal development
• Motivated ‘can do’ attitude, who strives for excellence in all areas of their role
• Exceptional Time Management, Organisational skills, and Attention to Detail
• Provide exceptional customer service at all times

Qualifications & Experience

• Previous experience working in a Customer Service environment.
• Previous Experience in a Retail Travel sales
• Previous experience of classroom/remote delivery
• Previous delivery experience of Core Skills

Desirable but not essential

• Level 3 + qualification in Education and Training
• Level 3 assessment award
• Level 4 Quality Assurance
• Excellent organisational and time management skills.
• Strong initiative skills to drive business objectives forward.
• Flexible to meet the needs of the business.
• Attention to detail and high levels of accuracy.

Team Work

• Enthusiastic and Proactive with the ability to work independently (self - motivated) and as part of a team.
• Ability to work effectively with people from diverse backgrounds.

Communication

• Excellent verbal and written communication skills.
• Ability to liaise with staff at all levels.
• Effective motivational skills and the ability to remain positive and professional at all times.