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Learning Design and Delivery Deputy Leader
Department for Work and Pensions (DWP)
London
On-site
GBP 37,000 - 45,000
Part time
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Job summary
The Department for Work and Pensions (DWP) is seeking a Learning Design and Delivery Deputy Leader to shape and deliver impactful learning for its 80,000 colleagues. This role involves leading teams, developing learning materials, and ensuring quality delivery across the organization, contributing to a modern and skilled Civil Service.
Benefits
Qualifications
- Strong leadership skills with an ability to build a high performing, geographically dispersed team.
- Excellent stakeholder management skills with experience of building and maintaining effective relationships.
- Experience of analysing and interpreting data from various sources.
Responsibilities
- Lead geographically dispersed teams of Learning Delivery Officers.
- Develop high-quality learning materials for DWP Service Delivery.
- Analyse and interpret data to meet business needs.
Skills
Education
Job description
Join to apply for the Learning Design and Delivery Deputy Leader role at Department for Work and Pensions (DWP)
Join to apply for the Learning Design and Delivery Deputy Leader role at Department for Work and Pensions (DWP)
East Midlands (England), East of England, London (region), North East England, North West England, Scotland, South East England, South West England, Wales, West Midlands (England), Yorkshire and the Humber
Job Summary
We are recruiting for a number of roles within Learning Design and Delivery at DWP. These roles are central to shaping and delivering inclusive, high impact learning that enables our 80,000 colleagues to provide vital services to citizens across the UK.
Whether you are designing innovative learning products or delivering them at scale, you will ensure the right learning reaches the right people at the right time—building capability, confidence, and a culture of continuous learning.
You will work across a large, complex, and geographically dispersed organisation, using data and insight to inform decisions, measure impact, and continuously improve learning outcomes. Your work will contribute to DWP’s ambition to be a modern, skilled, and adaptable Civil Service.
Guided by our values—We Care, We Deliver, We Adapt, We Work Together, and We Value Everyone—you will help make a real difference to the lives of those we serve.
Job Description
Successful candidates may be posted to a variety of roles summarised below:
Learning Delivery Leader roles – responsible for leading large geographically dispersed teams of Learning Delivery Officers who deliver both skills and technical learning across DWP. Working collaboratively with colleagues, particularly across Planning and Product teams, ensuring forward thinking of appropriate actions are taken to ensure your teams have the capability to deliver. You will assure the quality of the learning delivery events delivered either virtually or face to face, providing meaningful feedback and supporting your team members to build their skills and knowledge to enable delivery to all DWP learners.
Learning Products Leader roles – responsible for leading several Product Developers to develop high quality learning materials for DWP Service Delivery and across the wider DWP. A key element involves internal and external stakeholder engagement activities to influence and achieve the desired outcomes in line with our transformation and modernisation programme, following governance routes to ensure legal compliance of material.
Planning Leader roles – responsible for leading one of the numerous performance and reporting teams who analyse and interpret data, while working closely with stakeholders to meet the needs of the business. Roles include supporting colleague development, stakeholder management, enhancing learning strategies, recruitment and planning functions.
Successful candidates may be posted to a variety of roles summarised below:
Learning Delivery Leader roles – responsible for leading large geographically dispersed teams of Learning Delivery Officers who deliver both skills and technical learning across DWP. Working collaboratively with colleagues, particularly across Planning and Product teams, ensuring forward thinking of appropriate actions are taken to ensure your teams have the capability to deliver. You will assure the quality of the learning delivery events delivered either virtually or face to face, providing meaningful feedback and supporting your team members to build their skills and knowledge to enable delivery to all DWP learners.
Learning Products Leader roles – responsible for leading several Product Developers to develop high quality learning materials for DWP Service Delivery and across the wider DWP. A key element involves internal and external stakeholder engagement activities to influence and achieve the desired outcomes in line with our transformation and modernisation programme, following governance routes to ensure legal compliance of material.
Planning Leader roles – responsible for leading one of the numerous performance and reporting teams who analyse and interpret data, while working closely with stakeholders to meet the needs of the business. Roles include supporting colleague development, stakeholder management, enhancing learning strategies, recruitment and planning functions.
Person specification
Key Criteria For The Role
- Strong leadership skills with an ability to build a high performing, geographically dispersed team. Ability to lead through periods of change, seeking out opportunities for innovation to enhance processes and improve outcomes. (Lead Criteria)
- Excellent stakeholder management skills with experience of building and maintaining effective relationships with a range of diverse stakeholders, working together to resolve any issues to successfully deliver business outcomes. Ability to communicate clearly via a range of mediums, adapting to meet the needs of the individuals’ and ensuring messaging is appropriate to the audience.
- Experience of working at pace in a fast-paced environment, balancing multiple competing priorities and leading through others to meet tight timescales while maintaining quality.
- Experience of analysing and interpreting data from various sources with the ability to make informed decisions and present these to a range of audiences, clearly and concisely.
- You must have achieved CIPD Associate membership or be willing to work towards this upon commencement of your role.
For jobs located in Wales, the ability to speak Welsh.
Behaviours
We'll assess you against these behaviours during the selection process:
- Leadership
- Delivering at Pace
- Changing and Improving
- Managing a Quality Service
DWP have a broad benefits package built around your work-life balance which includes:
- Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours.
- Generous annual leave – at least 23 days on entry, increasing up to 30 days over time (pro–rata for part time employees), plus 9 days public and privilege leave.
- Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme.
- Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly).
- Family friendly policies including enhanced maternity and shared parental leave pay after 1 year’s continuous service.
- Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes.
- An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Women’s Network, National Race Network, National Disability Network (THRIVE) and many more.
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.
Selection will be by an online assessment and written sift, followed by a virtual video interview.
After submission of the first stage of your application you will be invited to complete aCivil Service Judgement Test.If you successfully pass the test, you will be invited to complete the final stage of the application.
Please complete the online tests as soon as possible (within 24-48 hours is recommended), the closing date for the tests is 23:55on 3rd June 2025.If you fail to complete the online test before the deadline your application will be withdrawn. Guidance for the test will be available when you are invited to take the test. The tests are administered online and accessed via the Civil Service Jobs website.
Online Test Important Information
Our online test supplier (Talogy) will be performing a scheduled release at both
- 1am on Saturday 31st May 2025. At this time there will be up to 4 hours where candidates will not be able to access tests. AND
- 5pm on Sunday 1st June 2025. At this time there will be up to 1 hour where candidates will not be able to access tests.
Candidate Impact
Candidates who are taking the test when the downtime starts will have their test paused. They will be able to pick up where they left off after the downtime. They can do this by accessing the test again from their application centre.
Candidates Will Not Be Able To Launch New Tests During The Downtime. Candidates Reporting Issues Should Be Advised To Return To Take The Test Until
- After 5am on Saturday 31st May. The release window is 1-5am AND
- After 8pm on Sunday 1st June. The release window is 5-8pm.
As part of the application process you will be asked to complete a CV, and a Personal Statement of no more than 1000 words which will be assessed against the Key Criteria listed earlier in this advert. Further details around what this will entail are listed on the application form.
Your Personal Statement should be based on evidence of what you did and how you did it in order to achieve the outcomes notified.
Should a large number of applications be received, an initial sift may be conducted using the Lead Criteria only:
"Strong leadership skills with an ability to build a high performing, geographically dispersed team. Ability to lead through periods of change, seeking out opportunities for innovation to enhance processes and improve outcomes. (Lead Criteria)"
Candidates who pass the initial Sift may be progressed to a full sift or progressed straight to interview.
CV
The CV is an on-line tool accessed through the Civil Service Jobsite and there is no requirement to upload your personal CV. Our CV element is short and allows an initial check of eligibility. This will be for information purposes only and will not be scored. Therefore,please put the main content of your evidence and skills in your Personal Statement.
Personal Statement
When completing your personal statement,please read and understand the KeyCriteria thoroughlyas this is what your written evidence will assessed against.
Please ensure you evidence the key personal requirements and what you have done that relates to these requirements. You don’t have to explain the whole process, just what you have done and the skills and experience you have used. Share with us why you are most suited to this role, what you can do, the skills you have that are transferable to the key requirements, and the life experiences or passion you have that are linked to this role.
If high application volumes are received, the benchmark for candidates to proceed to the next stage may be raised. In line with our commitment to the Disability Confident Scheme (DCS), we aim to advance all candidates applying under the DCS who meet the minimum standard. However, we may only progress those candidates who best meet the required standards.
We recognise that AI may be helpful when applying for this role, but it is important to use it in the right way. Read the DWP AI Candidate Guide to understand how you can make the best use of GenAI while ensuring your application remains authentic and effective.
If you withdraw your application at any stage, it will not be progressed any further.
Interview Process
After the sift is complete, shortlisted candidates will be invited to attend a virtual interview on MS Teams.
The overall interview will last around 45-minutes and you will need to use your personal device to access the video link. The interview will assess Behaviours and Strengths. The interview aims to be more of a conversation exploring the candidate’s capability for the role.
During the interview, you will be asked to deliver a 5-minute presentation related to the behaviour Leadership. The presentation question will be shared with candidates 5 working days prior to their interview.
Sift and interview dates to be confirmed.
After the interview
Once all interviews have been completed, candidates will be notified of the outcome by email and through their Civil Service Jobs account.
Successful candidates for the initial posts offered will be contacted regarding their preferred location based on the role being offered. If you are able to accept this provisional offer, pre-employment checks will commence and once they are cleared, the vacancy holder will contact you with details of a start date.
Please note that for some of the locations currently listed in this vacancy, we may not be able to immediately offer a position based on the needs of the business at the time.
Further Information
Find out more aboutWorking for DWP.
A reserve list may be held for a period of 12months from which further appointments can be made.
Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare; for further information visit the Childcare Choices website.
If successful and transferring from another Government Department a criminal record check may be carried out.
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service/Disclosure Scotland on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.
For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email Info@disclosurescotland.co.uk
New entrants are expected to join on the minimum of the pay band.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing.
The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action.
Reasonable Adjustment
At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce.
We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.
If you need a change to be made so that you can make your application, you should:
Contact Government Recruitment Service via DWPrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
Complete the “Reasonable Adjustments” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
Feedback will only be provided if you attend an interview or assessment.
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.
Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This Job Is Broadly Open To The Following Groups
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job Contact
- Name : Recruitment.CLT@dwp.gov.uk
- Email : Recruitment.CLT@dwp.gov.uk
- Email : dwprecruitment.grs@cabinetoffice.gov.uk
Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DWP by email: HR.BUSINESSASSURANCE@DWP.GOV.UK.
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission. Click here to visit the Civil Service Commission.
- Seniority levelMid-Senior level
- Employment typePart-time
- Job functionHuman Resources
- IndustriesGovernment Administration
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