Learning Centre Apprentice - Learning & Development Team

Isle of Wight Council; Newport; On-site; GBP 12,000 - 18,000; Full time

Job summary

Join a busy administrative team at the Isle of Wight Council as a Business Administration Apprentice! This dynamic role involves supporting various learning initiatives, improving customer service, and ensuring a welcoming environment for all visitors. With strong support from experienced colleagues, you'll gain valuable skills in a friendly and inclusive environment, earning a qualification while contributing to the council's mission.

Benefits

Annual leave entitlement of 32 days p/a PLUS public holidays!

Local Government pension scheme

Discounted Solent ferry travel

Cycle to work scheme

Qualifications

• Demonstrable team working skills.
• Excellent understanding of customer service.
• Strong verbal communication skills.

Responsibilities

• Providing a face-to-face reception function by dealing with enquiries.
• Assisting with the setting up of training rooms.
• Monitoring and hosting virtual meetings and training events.

Skills

Strong verbal communication skills

Team working skills

Customer service

Digital skills

Numeracy skills

Education

None required

Job description

37 hours per week

This is a great opportunity to join a busy and exciting administrative team and help in the day to day running of a lively learning & development environment. With work spread across three separate areas within the team you will have the opportunity to support people from all areas in achieving their learning goals. As well as working with a friendly and inclusive team of L&D professionals. As part of the role you will also undertake a level 3 Business Administration apprenticeship.Details of this can be found by following this link. Following successful completion of the apprenticeship this will be converted to a permanent scale 3 post within the team.

As a member of the team you will provide high quality customer service for the Learning Centre, as well as supporting the Learning Resource centre and Adult Community Learning.

Duties will include

• Providing a face-to-face reception function by dealing with enquiries from service users and greeting visitors to all areas of the Learning Centre
• Assisting with the setting up of training rooms and providing support to trainers
• Monitoring and hosting virtual meetings and training events via Microsoft Teams
• Providing information and advice as required to service users, particularly with regard people accessing our Learning Management System, receive/make telephone calls, sending and receiving e-mails and arrange for enquiries to be actioned as appropriate.
• Providing hospitality for all training events, produce course materials for L&D/ACL training, process course applications for L&D/ACL
• Support the running of the Learning Resource Centre
• Assisting the Adult Community Learning team with general administrative and data entry duties.
• Undertaking general office administrative tasks as required

The successful applicant will show

• Strong verbal communication skills – able to liaise at all level
• Demonstrable team working skills
• Excellent understanding of customer service at all levels of interaction
• Excellent digital and numeracy skills

For further information or an informal discussion, please contact Steve Willingham [e-mail]

Join #TeamIWC and you'll receive our staff benefits package, including:

• Annual leave entitlement of 32 days p/a PLUS public holidays!
• Local Government pension scheme
• Discounted Solent ferry travel
• Island bus network discount
• Cycle to work scheme
• Staff parking permit scheme
• Discounted island sports & leisure gym membership
• National and local discounts & benefits schemes
• Relocation scheme of up to £8,000 may be available for some roles (subject to criteria)
• Travel allowance may be available if commuting from the mainland (subject to criteria)

Find out more about working for the Isle of Wight Council and living on the Island.

The Isle of Wight Council currently does not have a license to sponsor overseas workers.

We actively promote the diversity of our workforce, and provide flexible working options (where appropriate) to support the different needs of our employees. We are an equal opportunities employer, proud to encourage applications from all cultures, backgrounds and abilities to better reflect the diversity within our local community.

We are aDisability Confident employer. Along with a number of commitments, this means, providing you meet the basic essential requirements of the advertised role and have declared yourself as disabled, you will be offered an opportunity for an interview within the council.

The Isle of Wight Council protects its employees from discrimination, and this is supported by;

unacceptable behaviour policy

employee code of conduct

our values, culture and inclusivity

The Isle of Wight Council’s Terms & Conditions of employment are available upon request. Please contact our recruitment team [e-mail] you would like to receive a copy.

The Isle of Wight Council reserve the right to close vacancies earlier than stated, if required. To ensure your application is considered, it is recommended to submit your application promptly.

For support completing your online application or for further information on how to apply, phone [phone] or [e-mail] applications submitted online by the closing date will be accepted.

We often receive a high volume of applicants for our vacancies. If you do not hear from the recruiting manager within three weeks of the closing date, we regret that your application will not have been successful on this occasion. Please revisit our job page for alternate posts that may be suitable.