Learning & Capability Specialist

BT Group; London; On-site; GBP 45,000 - 65,000; Full time

Job summary

BT Group is seeking a Learning & Capability Specialist to enhance learning interventions for staff. The role involves working with product owners to design effective learning solutions while focusing on customer-centric strategies to drive sustainable outcomes. This is an exciting opportunity to join a leading telecommunications organization at the forefront of digital transformation.

Benefits

BT Pension scheme, minimum 5% Employee contribution

Equal family leave: 18 weeks at full pay

Enhanced women’s health support

25 days annual leave, increasing with service

24/7 private virtual GP appointments

2 weeks carer’s leave

World-class training and development opportunities

Option to join BT Shares Saving schemes

Responsibilities

• Designing and developing learning and capability products and interventions.
• Supporting product owners and multifunctional teams in the product lifecycle.
• Facilitating coaching and feedback loops to enhance learning experiences.

Skills

Learning Design

Learning Evaluation

Agile Methodologies

Behavioural Change

Project/Programme Management

Stakeholder Management

Data Analysis

Continuous Improvement

Risk Management

Commercial Acumen

Job description

Join to apply for the Learning & Capability Specialist role at BT Group

Join to apply for the Learning & Capability Specialist role at BT Group

Locations - London, Birmingham, Bristol or Manchester

Why this job matters

The Learning & Capability Specialist plays a crucial role in scoping, designing and facilitating Learning, Leadership & Capability products and interventions across BT Group, working with the Senior, Specialist Learning product owners or leading the E2E delivery as part of a product portfolio.

Provides subject matter expertise to Learning & Capability product owners specifically around effective and innovative design of learning resources and facilitated experiences to achieve product outcomes.

A strong focus on customer centricity is essential for this role, to ensure that all learning and capability products address business challenges and drive sustainable value for BT Group.

What You’ll Be Doing

• Works as part of a delivery team within a squad, supporting specific activities in the product lifecycle for interventions that drive and enhance colleague experiences across BT Group.
• Supports the product owner on individual products or parts of a larger portfolio and supports in managing a multifunctional delivery team which can include external suppliers.
• Works closely with key stakeholders to identify customer needs and translating them into product requirements and user stories.
• Leads on the definition, scoping, design, development, deployment and facilitation of learning and capability interventions.
• Continuously gathers feedback from end-users and stakeholders to refine products that are value-add and customer-centric.
• Identifies and leverages qualitative and quantative data and analytics to support the tracking of objectives, products outcomes and impact of learning interventions.
• Measures, monitors and analyses the outcomes and impact of learning products.
• Designs and develops products keeping a commercial focus, assessing cost and value drivers, developing cost-effective solutions; manages product delivery in budget and reviewing return on investment.
• Provides expert facilitation of experiences, or facilitation advice, to a variety of audiences focused on capability uplift.
• Provides individual and group coaching as part of a product offer.
• Provides expertise in behavioural and capability development, alongside deep insights into current theory, best practices, and research, to design and facilitate impactful learning products that drive performance and create meaningful shifts in capability.
  
  

The Skills You'll Need

• Learning Design, including Digital: Expert at designing and developing learning interventions using best practice methods, including digital solutions, to create efficient and effective learning experience.
• Learning Evaluation: Defines, measures and interprets learning impact in relation to the organisation’s performance objectives or expectations using a range of quantitative and qualitative methodologies.
• Agile Methodologies: Manages projects by dividing tasks into short phases of work (known as sprints) and frequently reassess and adapt plans.
• Behavioural Change: familiar with behavioural science and behavioural change management.
• Project/Programme Management: Handles a project or portfolio of projects as they progress through the typical stages of the project lifecycle including initiation, planning, execution and closure.
• Stakeholder Management: Organises, monitors and improves relationships with stakeholders.
• Relationship Building: Connects with others and forming positive relationships.
• Data Analysis: Collects and interprets data in order to uncover patterns and trends.
• Continuous Improvement: Continuously thrives to improve products, services, or processes.
• Risk Management: Identifies, evaluates and manages risks by developing and implementing strategies, frameworks, policies, procedures and practices.
• Commercial Acumen: Possesses knowledge of critical business concepts relevant to the business unit and demonstrates ability to use deep business knowledge to inform decision-making.
  
  

Benefits

• 10% on target bonus
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 25 days annual leave (not including bank holidays), increasing with service
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks carer’s leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes.
  
  

Our leadership standards

Looking in:

Leading inclusively and Safely

I inspire and build trust through self-awareness, honesty and integrity.

Owning outcomes

I take the right decisions that benefit the broader organisation.

Looking out:

Delivering for the customer

I execute brilliantly on clear priorities that add value to our customers and the wider business.

Commercially savvy

I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:

Growth mindset

I experiment and identify opportunities for growth for both myself and the organisation.

Building for the future

I build diverse future-ready teams where all individuals can be at their best.

About Us

BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.

Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.

While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.

Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Human Resources

• Industries

  Telecommunications

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