Learning Capability Lead

TN United Kingdom; Woking; Hybrid; GBP 30,000 - 60,000; Full time

Job description

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Take
one man with a big idea, add 11 herbs and spices, grit, ambition, and buckets
of heart – you’ve got KFC.

Since
1939, we’ve been bringing finger lickin’ good chicken to the world, and today
we’re proud to be in over 1000 communities across the UK & Ireland. But
without our people, none of it would be possible. Just like our recipe, they’re
all original.

Join
us. Bring it. And together, we can be part of something truly extraordinary.

Bringing it to the role.

As
our Restaurant Learning Lead, you will play a pivotal role in shaping the
future of our people across KFC UKI. You will be responsible for the strategic
design, development, and implementation of learning and development initiatives
that attract, retain, and grow high-performing and engaged talent. This role
will directly contribute to building a culture of continuous learning and
development, empowering our employees to reach their full potential and drive
our business forward. This role will require being based at our Restaurant
Support Centre (RSC) in Woking for 2 days a week.

What
you’ll do:

1. Build strong relationships with employees across Restaurants,
   both Equity & Franchisees, as well as global stakeholders.
2. Serve as a key thought partner to define the learning and
   development priorities across the KFC UKI system.
3. Develop, design and deliver effective training solutions and
   strategies to build and enhance restaurant capability.
4. Partner with Yum to shape both restaurant & above
   restaurant leadership capability and coach effectiveness based on current,
   emerging, and future business needs.
5. Lead and partner with stakeholders to identify current
   competency gaps and those needed for their future state to drive restaurant
   performance.
6. Build and create robust methods for tracking, reporting,
   evaluating and analysing performance of the L&D offering and effectiveness
   of the programmes it delivers.
7. Partner with the global support and training teams to manage
   the LMS, update course materials, resolve user issues, and develop globally
   applicable training content.
8. Collaborate with Subject Matter Experts to conduct thorough
   curriculum reviews, ensuring the continual relevance and currency of our learning
   & development offerings.
9. Lead the design, ownership and management of Yum’s
   Leadership Development Curriculum review.
10. Continuously manage learning software and supplier
    relationships, ensuring optimal performance and alignment with evolving market
    offerings.
11. Effectively and proactively manage a Learning &
    Development budget.
12. Participate in additional projects for the broader People
    & Culture team to meet business needs.

What we’d love from you

About You

1. Be comfortable working within ambiguity. We’re designing the
   organisation of the future, so you’ll need to have a keen eye for new and
   emerging thinking.
2. Be highly collaborative, as you’ll be working side-by-side
   with the wider team to ensure a cohesive experience that maximises motivation,
   engagement, and productivity within an inclusive work environment.
3. Strong multitasking skills to effectively prioritise and
   manage multiple projects simultaneously.
4. Demonstrate rigor and strong analytical &
   problem-solving skills, using evidence-based decision-making, data insights,
   and co-creative techniques to drive program effectiveness and ensure
   sustainable change adoption.
5. Be a positive disruptor in respect of desired organisational
   culture, challenging conventional thought and removing blockers.

Experience

Must haves:

1. Demonstrates a
   proven track record of successfully leading a team.
2. Experience of learning
   & development content design and seamless implementation.
3. Familiar with
   working in a fast-paced retail (or similar) guest centred operations role with
   the ability to react to the ever-evolving world of L&D.
4. Brings valuable
   experience in applying learning and instructional design methodologies.
5. Experience in using
   eLearning authoring tools, video creation software, and LMS Platforms, with a
   preference for Articulate Storyline 360, Vyond, Camtasia, Edapp, Adeptly.
6. Displays proficiency
   in Adobe Creative Suite, including Acrobat, InDesign, Photoshop, and
   Illustrator.

Be Original.

At
KFC, everyone gets a seat at our table. Since we landed in the UK in 1965,
we’ve fed our people’s potential – to be their best selves, make a difference
and have fun.

Because
it’s not just what you do at KFC. It’s the way you do it. Unapologetically you,
undeniably original.

You’ll
work with colleagues who all bring their originality to the table: their
energy, spirit and sizzle and make every day high flyin’ and high fryin’.

As
a multi-billion-pound business with over 1000 restaurants, we take ambition
seriously. You’ll be treated with respect and supported in everything you do as
you roll up your sleeves and play your part in bringing finger lickin’ good
chicken to our customers. And whatever your journey looks like, we’ll help you
get there. From flexible working to the chance to earn qualifications, we got
you. There are all kinds of opportunities at KFC.

Buckets of Benefits

A career with KFC offers much more than
just fantastic earning potential. We reward achievement with amazing incentives
and benefits, including:

with our Restaurant Support Centre
located in Woking, Surrey – a 24-minute train ride from London Waterloo.
Depending on job requirement, travel across the UK & Ireland may be
required.

1. Generous
   pension with up to 11% company contribution.
2. ‘Fri-Yay’
   time – finish up at 1pm every Friday, all
   year round.
3. Live
   Well Days - 5 days per year to disconnect from our
   day-to-day (in addition to 25 days annual leave and bank holidays).
4. You can buy or sell up to 5 extra days of your
   core annual leave allowance each year.
5. After 5 years’ service, annual holiday
   allowance increases to 30 days.
6. Bonus – We
   work hard and do our best work to succeed together. When the company and
   individual goals are reached, you’ll be rewarded through our bonus scheme.
7. Wellness – We
   want you to be your best self, so you’ll have access to lots of wellbeing
   initiatives and programmes, including Telus Health, and 1:1 Mental Health
   coaching sessions with our partner Sanctus.
8. Private
   healthcare , including access to Digital GP, with
   the option to increase to include family cover.
9. Flexible and Voluntary benefits including
   Dental Insurance, Health Screening and Gym Discounts.
10. Insurances –
    All colleagues are covered by our life and income protection insurance which
    provides protection and peace of mind.
11. Study
    Support may be
    available for job-related qualifications.
12. Parental
    Leave – We offer enhanced paid leave and
    flexible return to work options for those important times.
13. Colleague
    Discount – If you love KFC as much as we do,
    you’ll received a 25% discount.

Our Commitment to You

Our
customers come from all walks of life and so do our teams. We value,
support, and celebrate the things that make Team KFC authentic and original and
all candidates – regardless of age, background, ethnicity, gender, ability,
religion, or sexual orientation.

We
welcome applications from underrepresented groups in our industry such as
women, people with disabilities, ethnic minorities and members of the LGBTQ+
community.

To
make your journey with us accessible and tailored to your needs, we encourage
you to let us know if you'd like any additional support with your application,
have a disability or condition that may affect your performance during your
recruitment process, or any other requirements.

Neurodiverse? Our accessibility toolbar can support you
when you apply.

Ready to apply?

If
you are ready to bring your passion, skills, and dedication to KFC, we
encourage you to apply now. We look forward to welcoming you to our team and
embarking on this extraordinary journey together. Bring it.

Don’t
tick all the boxes? Don’t worry. If you don’t match all the criteria for the
role and still think you’d be a great fit, we’d love to hear from you.