Learning and Operations Lead

ACCA Global; London; Hybrid; GBP 50,000 - 75,000; Full time

Job summary

A leading professional education organization is seeking a Learning and Operations Lead to oversee learning initiatives and support student success. The ideal candidate will possess a professional accountancy qualification, experience in the education sector, and the ability to lead teams and manage operational processes effectively. This full-time position offers flexibility in location and includes a range of employee benefits designed to promote wellbeing and support work-life balance.

Benefits

Medical cover

Life assurance

Long-term disability cover

Employee assistance programme

Financial wellbeing tool

Qualifications

• Professional accountancy qualification holder with relevant experience.
• Strong understanding of professional education in accountancy.
• Track record in delivering high-quality teaching and learning content.

Responsibilities

• Oversee the delivery of ACCA learning support initiatives.
• Manage a team of subject matter experts for content updates.
• Lead the operational support team adhering to customer service standards.

Skills

Leadership

Collaboration

Agile development

Strategic formulation

Negotiating skills

Education

Professional accountancy qualification

Job description

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Learning and Operations Lead

Closing date for applications is: 14 July 2025

ACCA is committed to a workplace culture which is inclusive, diverse, human and connected.

We welcome applications from candidates who meet some but not all of the criteria listed below.

We are currently recruiting for a Learning and Operations Lead on a full-time, fixed-term basis until 31st March 2026. We are flexible on the location of this role.

The Learning and Operations Lead will oversee the delivery and operation of ACCA learning support initiatives, ensuring their quality and functionality provide exceptional support to students in exam preparation.

The Job

Reporting to the Head of Learning, this role will:

1. Hold operational responsibility for the running and performance of ACCA study support initiatives ensuring operational excellence.
2. Lead the operational support team ensuring effective and efficient support at all times. Actively adhere to and promote the highest level of customer service standards.
3. Manage a team of subject matter experts, ensuring regular communication and the timely implementation of content updates.
4. Evaluate the technical content and functionality of both existing support initiatives and those in development, incorporating user feedback and guidance from subject matter experts to enhance the student experience.
5. Support current and future learning support initiative design to maintain student engagement, interest, completion and exam success performance.
6. Support the internal content team to develop new initiatives and manage updates, providing timelines to ensure deadlines are met.
7. Line management responsibility for the Digital Learning Lead in managing the ongoing operations of the learning initiatives.
8. Support the Head of Learning in strategy design and implementation.
9. Assume budgetary responsibility for costs associated with the work of the subject matter experts, ensuring data is submitted on a timely basis and reviewed quarterly.
10. Lead quarterly team updates with both internal and external stakeholders.

The Person

• A professional accountancy qualification holder with relevant work experience in the professional education industry, ideally with international exposure.
• A strong understanding of professional education, preferably in accountancy and a strong technical understanding of ACCA's qualifications.
• Successful prior experience of working in an accountancy teaching role and/or content development role, preferably ACCA courses. A track record of delivering high quality teaching and learning content and successful learning outcomes.
• Excellent and demonstrable track record in agile development of best-in-class digital learning experiences underpinned with commercial and business acumen.
• Experience in leading and motivating people; an interest in developing people whilst managing performance; comfortable achieving results through others - a collaborative team player.
• Experience of cross-functional working and demonstrate good influencing and negotiating skills.
• Experience of formulating strategy and developing and improving structures and processes to enable delivery of the strategy.

Our benefits

We strive to create an environment where you can prioritise your wellbeing and so have designed our benefits to give you the power to do so. Our core benefits include medical cover, life assurance and long-term disability cover. We provide an employee assistance programme and are proud to offer a financial wellbeing tool called Nudge, to our employees.

We are committed to equal opportunities across our recruitment activities and have a real commitment to ensuring the inclusion and well-being of all employees. We have a blended approach to working to support our employees to balance the needs of their job with other aspects of their life.

Interested in this role? Please click Apply to submit your application.

Job ID R5586