Learning and Operations Lead

ACCA; Glasgow; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

ACCA seeks a Learning and Operations Lead responsible for overseeing learning support initiatives and ensuring operational excellence. The ideal candidate will possess a professional accountancy qualification, with relevant experience in education and a proven track record in agile digital learning development. This role offers a competitive benefits package and flexible work options, fostering an inclusive workplace culture.

Benefits

Employee Assistance Programme

Financial Wellbeing Tool

Competitive Benefits Package

Qualifications

• Experience in accountancy teaching/content development.
• Strong understanding of accountancy qualifications.
• Track record of high-quality teaching and learning outcomes.

Responsibilities

• Oversee ACCA learning support initiatives ensuring operational excellence.
• Manage the operational support team and enhance student experience.
• Develop and improve structures and processes for effective delivery.

Skills

Leadership

Agile Development

Cross-Functional Collaboration

Influencing Skills

Negotiation Skills

Education

Professional Accountancy Qualification

Job description

ACCA is committed to a workplace culture which is inclusive, diverse, human and connected.

We are currently recruiting for a Learning and Operations Lead on a full-time, fixed-term basis until 31st March 2026. We are flexible on the location of this role.

The Learning and Operations Lead will oversee the delivery and operation of ACCA learning support initiatives, ensuring their quality and functionality provide exceptional support to students in exam preparation.

The Job

Reporting to the Head of Learning, this role will:

• Hold operational responsibility for the running and performance of ACCA study support initiatives ensuring operational excellence
• Lead the operational support team ensuring effective and efficient support at all times. Actively adhering to and promoting the highest level of customer service standards
• Manage a team of subject matter experts, ensuring regular communication and the timely implementation of recommend updates to the learning content
• Evaluate the technical content and functionality of both existing support initiatives and those in development, incorporating user feedback and guidance from subject matter experts to enhance the student experience
• Support current and future learning support initiative design to maintain student engagement, interest, completion and exam success performance
• Support the internal content team to develop new initiatives and manage updates, providing timelines to ensure deadlines are met
• Line management responsibility for the Digital Learning Lead in managing the ongoing operations of the learning initiatives
• Support the Head of Learning in strategy design and implementation
• Assume budgetary responsibility for costs associated with the work of the subject matter experts, ensuring data is submitted on a timely basis and reviewed quarterly
• Lead quarterly team updates with both internal and external stakeholders.

The Person

• A professional accountancy qualification holder with relevant work experience in the professional education industry, ideally with international exposure
• A strong understanding of professional education, preferably in accountancy and a strong technical understanding of ACCA's qualifications
• Successful prior experience of working in an accountancy teaching role and/or content development role, preferably ACCA courses. A track record of delivering high quality teaching and learning content and successful learning outcomes
• Excellent and demonstrable track record in agile development of best-in-class digital learning experiences underpinned with commercial and business acumen
• Experience in leading and motivating people; an interest in developing people whilst managing performance; comfortable achieving results through others - a collaborative team player
• Experience of cross-functional working and demonstrate good influencing and negotiating skills
• Experience of formulating strategy and developing and improving structures and processes to enable delivery of the strategy.

We strive to create an environment where you can prioritise your wellbeing and offer a competitive benefits package to help you do this. We provide an employee assistance programme and are proud to offer a financial wellbeing tool to our employees.

We are committed to equal opportunities across our recruitment activities and have a real commitment to ensuring the inclusion and well-being of all employees. We have a blended approach to working to support our employees to balance the needs of their job with other aspects of their life.

For more information on ACCA, your journey as a candidate and the benefits of working with ACCA please visit our Work for Us page here https://www.accaglobal.com/uk/en/about-us/work-for-us.html.