Learning and OD Experience Leader

Care Quality Commission; Greater London; Remote; GBP 32,000 - 39,000; Full time

Job summary

The Care Quality Commission is seeking a Learning and OD Experience Leader to oversee learning management processes, enhancing user engagement and driving improvements. This role offers an opportunity to make a meaningful impact in health and social care regulation across England, situated in a supportive and diverse environment.

Benefits

27 days of leave per year, rising to 32.5 days.

Access to Headspace meditation app.

NHS pension scheme with around a 14% employer contribution.

Free employee assistance service.

Cycle to work scheme.

Qualifications

• Experienced leader in a learning and organisational development environment.
• Hands-on expertise in administering learning management/performance systems.
• Ability to manage and prioritise multiple projects effectively.

Responsibilities

• Lead administration processes for CQC’s learning and performance platform.
• Drive continuous improvement and challenge existing practices.
• Enhance user experience for colleagues.

Skills

Customer Service

Organisational Skills

Leadership

Continuous Improvement

Job description

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Grade C - £32,471 (National Framework) or £38,143 (London Framework – if you are London office based or homebased and live within the boundary of the M25) – There is also an additional homeworking allowance of £581 per annum for those working from home

Contracted Hours: Full time 37 hours per week

Contract Type: 12 Month Fixed Term or Secondment Opportunity

Location: Home-based or office based with the occasional travel within the UK

Closing date: Tuesday 17 June 2025 at 11:59pm

Are you committed to helping us regulate health and social care within England?

When thinking about what drives you every day in your job, what keeps you motivated and passionate about your work what comes to mind? For 3000+ people at the CQC we end each day knowing that we have made a difference to the lives of those most in need in our communities. We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage care services to improve. We are looking for people who are caring, demonstrate integrity and work well as part of a team to join with us and share in this sense of achievement. If you would like to help us make a positive impact to health and social care within England, then read on.

Why this could be a great role for you….

As a key member of our Learning and Organisational Development team, you will lead the efficient and user-friendly management of the administration processes and service deliverables. You’ll oversee and enhance CQC’s learning and performance platform, ED, ensuring colleagues have a smooth and engaging experience. With a solution-focused approach, you’ll drive continuous improvement and challenge existing practices to optimise the user journey.

What We Can Offer You...

Your health and wellbeing are important to us and are supported through our benefits scheme:

• 27 days of leave per year, rising to 32.5 days with length of service, plus bank holidays (usually 8 days per year).
• Opportunities and support for in house and external training and development.
• Free, unlimited access to Headspace meditation app.
• Sports and gym discounts.
• Free employee assistance service 24 hours a day.
• NHS pension scheme, with around a 14% employer contribution.
• Discounts to high street stores, supermarkets, restaurants and more.
• Eligibility to apply for a Blue Light Card, which cost £4.99 and are valid for 2 years.
• Fleet home electronics and car leasing salary sacrifice scheme.
• Cycle to work scheme up to the value of £5,000.
• Internal reward scheme where you could win a voucher or two!
  
  

We want to make working for CQC a great experience for everyone, and to role model a diverse and representative culture. To support an inclusive environment where colleagues feel empowered to bring their whole self to work, we support a variety of staff networks, including the Race Equality Network, LGBT+ Equality Network, Carers Equality Network, Disability Equality Network and Gender Equality network.

What You Will Bring…

An experienced leader with a proven track record of delivering exceptional customer service within a learning and organisational development environment. You will have hands-on expertise in administering learning management/performance systems and possess outstanding organisational skills and the ability to manage and prioritise multiple projects or tasks effectively. An experienced first line leader, who has previously established, developed and maintained high performing administrative units to achieve individual and team objectives.

To access the full Job Description, please click the link below:

Learning & OD Experience Leader JD

For an informal discussion or further information on the role, please contact Diana Molloy – Learning & OD Manager – Development and Experience at [e-mail]

Individual adjustments...

We are committed to being open and transparent around our processes and we endeavour to offer every candidate the opportunity to perform at their best throughout the recruitment process. We seek to support candidates to identify potential challenges and work with them to identify and facilitate reasonable adjustments as appropriate. Should you require assistance and/or would like to request a reasonable adjustment at any stage of the recruitment process, please contact a member of the team via email: [e-mail]

As this is a secondment/fixed term opportunity it is important that you read our recruitment and selection policy relating to secondments and you must discuss your application with your line manager before applying. Your line manager will need to consider the implications of the release, agree whether you can be released for a specific time and that the secondment represents a development opportunity/meets business needs.

CQC is committed to promoting a fair and inclusive workplace where all our people can flourish and reach their full potential. We know diverse teams allow for a more creative and productive environment and therefore encourage applications from everyone regardless of: age, gender/sex, gender identity or expression, religion or belief, disability, ethnicity or sexual orientation.

Our Values



Excellence – Meeting our challenge to be a high-performing organisation

Caring – Treating everyone with dignity and respect

Integrity – Demonstrating our passion for ‘doing the right thing’

Teamwork – Enabling us to be the best we can

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Human Resources

• Industries

  Hospitals and Health Care

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