Learning and Development Manager

The Berkeley; London; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading luxury hotel in London is seeking a Learning and Development Manager to drive service excellence through tailored educational activities. The ideal candidate will facilitate various training programs, assess team needs, and support onboarding. Previous experience in a similar role within a 5-star environment is essential. The position offers competitive salary, bonuses, and various employee benefits including health support and career development opportunities.

Benefits

Preferential room rates

Restaurant discounts

Health support

Social events and recognition schemes

Qualifications

• Experience in a similar role within a 5-star luxury environment.
• Ability to assess team needs and create bespoke training.
• Dedication to high standards of quality.

Responsibilities

• Facilitate learning and development programs to improve skills.
• Assess team needs to create bespoke training.
• Promote learning internally and externally.
• Drive service excellence through targeted solutions.
• Support onboarding and induction training.
• Design and deliver creative training initiatives.

Skills

Intuitive service

Collaboration

Creative training initiatives

Job description

We are seeking an exceptional Learning and Development Manager to join our Human Resources department at The Berkeley & The Emory.

With an independent spirit and an eye for style, The Berkeley is the epitome of modern British luxury, featuring rooms furnished by leading designers. The hotel is ideally located between Hyde Park, Knightsbridge, and Belgravia. Signature experiences include The Berkeley Bar & Terrace, The Berkeley Café, and Cedric Grolet’s first London patisserie.

Reporting to our Corporate Director of Learning and Development, this role will be key in driving service excellence through tailored educational activities to enhance competencies within The Berkeley & The Emory.

As a Learning & Development Manager, your responsibilities will include:

1. Facilitating learning and development programs to improve employee skills and performance.
2. Assessing team needs through collaboration with Heads of Departments, observation, and industry knowledge to create bespoke training.
3. Promoting learning and development internally and externally, on and off the job.
4. Driving service excellence and quality standards through targeted solutions.
5. Supporting onboarding and induction training for key roles.
6. Designing and delivering creative training initiatives and short sessions within departments.

Successful candidates will:

1. Provide intuitive service, understanding guest needs to support departments in creating memorable experiences.
2. Demonstrate dedication to The Berkeley & The Emory and uphold high standards of quality.
3. Maintain immaculate personal presentation.
4. Ideally have experience in a similar role within a 5-star luxury environment.

At Maybourne, we reward our colleagues with memorable experiences, financial stability, health and wellbeing support, and career development opportunities, including:

• Preferential room rates, guest experience stays, and restaurant discounts.
• Social events, gifts, and recognition schemes.
• Competitive salary with bonus, pension, and benefits such as holiday trading and retail discounts.
• Health support including nutritious meals, treatments, vaccinations, mental health support, and wellbeing activities.
• Career progression through training, internal transfers, and awards.

*Terms and conditions apply to all benefits.

Eligibility:

All applicants must be eligible to live and work in the UK, with documented evidence required during recruitment.