Learning and Development Manager

Causeway Charity; Liverpool; On-site; GBP 30,000 - 50,000; Full time

Job description

Who We Are

Causeway are a national charity that exists to create lasting change for marginalised and vulnerable people. This includes survivors of modern slavery and those caught in cycles of exploitation and crime.

We have been supporting thousands of individuals to make progress and thrive for more than 15 years and currently work with over 2,000 services users each year.

Role Summary

We’re excited to offer a fantastic opportunity for a Learning and Development Manager to join our passionate People and Culture Team at Causeway.

At Causeway, we’re committed to delivering outstanding support to the individuals and communities we serve—both through our contracted services and wider projects. We believe this is only possible through a dedicated, well-trained, and empowered workforce, supported by a strong and values-led organisation.

As Learning and Development Manager, you will play a vital role in shaping the learning culture at Causeway. You’ll ensure our people have the knowledge, skills, and confidence to carry out their work safely and effectively, while also creating opportunities for ongoing development and career growth. This includes ensuring compliance with all contractual training requirements and making sure our L&D offer is not only robust but also engaging and rewarding.

A key part of the role will be designing and developing high-quality training content—both in-person and digital—tailored to the needs of our teams. You’ll be responsible for regularly reviewing and updating training materials to ensure they remain relevant, effective, and aligned with best practices. You will also oversee our Learning Management System (LMS), ensuring it is well-maintained, up to date, and accessible to all staff.

You will contribute to improving the employee journey—from a warm and welcoming induction experience to long-term career progression. Your work will help ensure that every team member feels supported, valued, and equipped to thrive at Causeway.

In addition to leading our learning and development strategy, you’ll collaborate closely with managers to support performance management and contribute to wider employee relations and HR processes.

Responsibilities

Training & Development Strategy

1. Lead the planning, design, and delivery of engaging and relevant training in line with contractual and organisational requirements.
2. Work closely with Service Managers to identify learning needs and skills gaps across teams.
3. Develop and maintain content on the Learning Management System (LMS), tailoring courses to meet operational priorities.
4. Research and introduce new training initiatives (e.g., apprenticeships, funded programmes) aligned with strategic objectives.
5. Design and review development pathways to support growth into new contracts or impact areas.
6. Ensure compliance of mandatory training as required by our contract holders.

Performance & Capability

1. Oversee the supervision and appraisal framework, ensuring staff receive meaningful, holistic feedback.
2. Identify and support upskilling needs for professional growth and organisational performance.
3. Support managers with performance management processes, including informal interventions and formal proceedings where necessary.

Training Quality & Evaluation

1. Monitor the quality and impact of internal training sessions.
2. Ensure trainers are confident and engaging in their delivery.
3. Maintain oversight of the training calendar, attendance tracking, and associated admin.

Onboarding & Induction

1. Manage and continuously improve the New Starter Induction programme.
2. Evaluate and enhance the effectiveness of employee onboarding to ensure a positive and well-supported start.
3. Deliver inductions, training and workshops when required.

Employee Experience & Wellbeing

1. Oversight of access to effective Peer Group Support across relevant teams and monitor its impact.
2. Promote a welcoming, inclusive, and developmental employee experience.

People & Culture

1. Represent the People & Culture team in recruitment processes by chairing interviews where needed.
2. Support the management of the shared L&D and People and Culture inboxes and respond to general enquiries.
3. Champion and role-model a culture of care, professionalism, and alignment with Causeway’s values throughout the organisation.

Any other duties that are commensurate with the role