Learning and Development Coordinator

Group M Worldwide Inc.; London; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading global media firm in London is seeking a Learning & Development Coordinator to manage coordination and execution of training workshops. The role requires strong organizational skills, attention to detail, and the ability to analyze data and reports. The ideal candidate will thrive in a fast-paced environment and has a strong background in stakeholder management. This position offers competitive benefits including medical and mental health support.

Benefits

Competitive medical insurance

Group retirement plans

Significant paid time off

Qualifications

• Strong organizational and administrative skills with a keen eye for detail.
• Proactive and reliable with the ability to produce quality work in a fast-paced environment.
• Experience managing stakeholder relationships and client interactions.

Responsibilities

• Coordinate logistics for workshops, programmes, and events.
• Liaise with third-party training providers for booking and attendance management.
• Manage the Learning inbox and respond to stakeholder queries promptly.

Skills

Organizational skills

Attention to detail

Analytical skills

Interpersonal skills

Tools

MS Office

Learning Management Systems

Job description

Job Specification: Learning & Development Coordinator (12 month FTC- maternity cover)

About WPP Media

WPP Media is a leading global force in media investment management, bringing together some of the world's most innovative and effective media agencies. We are dedicated to delivering exceptional value and transformative growth for our clients by leveraging cutting-edge data, technology and strategic insights. As part of the wider WPP network, we operate at the forefront of the advertising and communications industry, shaping the future of media and connecting brands with audiences across the globe.

Discover more about WPP Media here:WPP Media | WPP

The Role Objective

The Learning and Development Coordinator will have a key role in the coordination, operational quality and execution of our self-skills and business systems workshops and some of our key programmes, including Leadership programmes. They will be across all training activity, including recording attendances on the Learning Management System (Totara), completing our reporting dashboards, monitoring and acting upon cancellations and no shows, managing waitlists, and post course feedback and follow ups. The L&D Coordinator will also be responsible for producing attendance reports and analysis as required.

The role will work with external vendors, managing business systems training bookings, queries regarding access and the process of assessment. The L&D Coordinator will manage room coordination and bookings, planning/arranging meetings and managing or following up on team actions as needed. This role will also manage the Learning inbox, responding to stakeholder queries, providing guidance and advice and signposting to appropriate responder, learning events or activities.

Responsibilities

• Support across the team with coordination of logistics for workshops, programmes and events as required.
• Liaise with third party training providers across all external training, booking dates as needed, checking attendance, following up with ‘cancellations’ or ‘no shows’ and issuing completion certificates.
• Manage bookings of internal business systems training and send appropriate email invites, following up with completions and certifications.
• Curate, review and analyse all workshop data and assessment results including business systems, media skills, personal skills, management and leadership, psychometrical profiling and Vimeo using the LMS reporting functionality.
• Produce and send regular stakeholder reports and provide ad-hoc statistics and reports from all areas of the Learning and Effectiveness (L&E) team as required.
• Manage the L&E Inbox, respond to queries in a timely fashion, follow through to completion, forward queries to appropriate person and monitor to ensure these are responded to in a timely fashion.
• Investigate and resolve general learner queries regarding the WPP Media University platform (Totara) and make appropriate recommendations.
• Look at new ways to automate or improve and L&E processes.
• Manage new supplier, WPP agency and client set ups, raise purchase orders and process invoices.
• Manage feedback data, produce reports, highlight positives and propose actions for improvement, ensuring these are followed up on.
• Ensure that robust processes are documented for own activities to always ensure business continuity, including, but not limited to, how to use dashboards and create reports, Business Systems bookings, raising PO and invoices etc.
• Manage room bookings and appropriate catering to support any team activities or other events as required.
• Lead, support, provide administration or assistance on any other projects you are assigned, juggling work priorities where necessary to ensure all projects are supported appropriately, ensuring deadlines are met and quality and output is appropriate.
• Represent the L&E function as a brand ambassador by fully understanding what we do across all team members and being able to articulately describe our purpose and value.

Skills and Behaviours

The role holder will have strong organisational and administrative skills, with a keen eye and exceptional attention to detail. They will be proactive, reliable, organised and adaptable, with the ability and desire to produce quality work in a fast-paced environment. The role holder will be comfortable juggling multiple tasks and will be confident in analysing data and creating statistics and reports as required.

The role holder will bring a high level of self-motivation and the ability to use their own initiative. They will be proactive in relation to their day-to-day role as well as displaying confidence when communicating with stakeholders and subject matter experts at all levels. Strong interpersonal skills, a flexible can-do work ethic and a good sense of humour and fun is essential but with the ability to remain focussed and maintain momentum to achieve objectives and desired results.

Experience Required

• Excellent MS Office skills
• Advanced administrative skills
• Some knowledge of learning & development and administering Learning Management Systems
• Good stakeholder and client relationships management skills
• An analytical mind with a curiosity and a willingness to learn

Life at WPP Media & Benefits

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.