Learning and Development Co-ordinator at Capital One UK

Webvoordeel.nu; Nottingham; Hybrid; GBP 30,000 - 50,000; Full time

Job description

Location: Nottingham, England

Job ID: 95002

About Capital One
Capital One is committed to diversity in the workplace. At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

About this role

You will be part of our Learning and Development team who are responsible for sourcing, developing and implementing engaging learning experiences and solutions that will fuel our growth and empower our associates to develop cutting-edge skills. We are a resilient and passionate team that embraces bold ideas, fosters collaboration, challenges the status quo and inspires personal growth. This role focuses on coordination and learning management support to ensure we provide a seamless experience for associates engaging with our solutions. If you are excited about helping others learn and building engaging experiences, this role will be a great fit for you.

What you’ll do

1. Demonstrate an aptitude for using learning technologies/approaches in a fast-paced, ever-changing environment.
2. Create and maintain the learning curriculum plan and roadmap for both core and early careers portfolio of learning.
3. Lead the scheduling and delivery of our training curriculum via LMS systems.
4. Deliver our corporate onboarding sessions.
5. Leverage insights from data and feedback to identify ways to improve course content and user experience.
6. Manage the supplier relationships and organise internal and external venues, facilitators and catering for Develop UK courses and Early Careers (ensuring valid NDAs/contracts are in place for external facilitators).
7. Complete monthly governance reporting for the Develop UK team, driving actions for any improvements that arise from governance meetings (including cancellation policy management).
8. Create and maintain Develop UK courses in One Learn ensuring UK course profiles are catalogued and maintained efficiently.
9. Support the Develop UK team with promotion and marketing activities, event management, any mailbox escalations, attending weekly meetings, project managing talent and leadership programmes and tracking budget/spend and validating/processing invoices.

What we’re looking for

1. Proven track record of project management, ability to work to specific tight timelines and changing priorities.
2. Knowledge of LMS systems and experience using learning technologies such as social learning platforms, or online learning content providers.
3. Ability to build strong partnerships internally and externally, interacting with a range of key stakeholders across all levels.
4. Analytical mindset, able to analyse sets of data and use insights to implement solutions.
5. Excellent written and verbal communication skills.
6. Strong organisational, administration and prioritisation skills.
7. Facilitation/training delivery experience.
8. Experience with learning content development tools (Articulate 360, Adobe Creative Suite, video editing software) (preferable).

We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We’d love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates.

Where and how you'll work

This is a permanent position based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you.

What’s in it for you

1. Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation.
2. We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers).
3. Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave.
4. Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms.

What You Should Know About How We Recruit

We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.

We also partner with organisations including the Women In Finance and Race At Work Charters, Stonewall and UpReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:

• REACH Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies.
• OutFront to provide LGBTQ+ support for all associates.
• Mind Your Mind signposting support and promoting positive mental wellbeing for all.
• Women in Tech promoting an inclusive environment in tech.
• EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry.

If you require a reasonable adjustment, please contact us. All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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