Learning And Development Administrator R0284167

Job Title: L&D Operations Administrator
Location: Manor Royal, Crawley (hybrid working likely)
Contract: 12 months (option to go perm)
Rate: £24,928.32 P/A

About the Role:
This is a great opportunity to join a collaborative and supportive team where you'll play a key part in delivering smooth and effective Learning & Development services across the business. This isn't just admin — you'll be at the centre of coordinating training activities, ensuring records are accurate, and helping colleagues have the best possible learning experience.

You'll also act as a go-to point for L&D queries, support process improvements, and help keep things running behind the scenes so the wider HR and L&D functions can deliver at their best.

Key Responsibilities:

1. Deliver consistent, timely, and accurate transactional support for all L&D processes.
2. Manage customer queries via case management systems, phone, and in person — always aligned to agreed SLAs and KPIs.
3. Coordinate training activities: bookings, invites, cancellations, attendance tracking, and certifications.
4. Maintain compliance and reduce disruption by ensuring robust process delivery.
5. Provide reporting on activities and performance, and help identify areas for improvement.
6. Support L&D process improvement and automation efforts.
7. Own and resolve learning-related queries, escalating where appropriate.
8. Collaborate with wider HR Operations and Learning Hub teams to support overall business objectives.

What We're Looking For:
We're after someone who is:

• Friendly and approachable
• Detail-oriented and organised
• Able to manage their workload effectively
• Calm under pressure and happy to help wherever needed
• Comfortable communicating across all levels
• Someone who enjoys supporting others and thrives in a team environment

Experience & Skills:
Previous experience in an HR Operations, L&D, or Shared Services environment
Used to working to targets, SLAs, or KPIs
Confident with Microsoft Office (especially Outlook, Excel, and Word)
Great interpersonal and communication skills
Able to work independently as well as collaboratively