Learning Administration & Services Lead

Citi; Belfast; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A global financial services organization in Belfast is seeking a Learning Administration & Services Lead. This role involves managing daily operations and coordinating projects while ensuring compliance and improving processes. Ideal candidates have experience in business management, project administration, and an excellent command of communication skills. A positive attitude and passion for operational excellence are essential. A hybrid working model is offered, alongside a competitive salary and comprehensive benefits.

Benefits

Generous holiday allowance starting at 27 days plus bank holidays

Discretionary annual performance-related bonus

Private medical insurance

Employee Assistance Program

Pension Plan

Paid Parental Leave

Special discounts for employees, family, and friends

Access to learning and development resources

Qualifications

• Experience as Business Manager.
• Project administration and operational background.
• Experience managing limited resources.
• Experience in finance and process administration.
• Excellent written and verbal communication skills.

Responsibilities

• Manage day-to-day operational activities.
• Ensure timely expense reimbursements and vendor invoice payments.
• Establish standardized operational processes.
• Lead process improvement opportunities.

Skills

Business Management

Project Administration

Operational Management

Mandarin Language Skills

Influencing Skills

Attention to Detail

Job description

Overview

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Role/Team Overview

The Learning Administration & Services Lead accomplishes results through leading project team(s). Integrates subject matter and industry expertise within a defined area. Contributes to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function. Requires basic commercial awareness. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and external vendors. Has responsibility for volume, quality, timeliness and delivery of end results of an area. May have responsibility for planning, budgeting and policy formulation within area of expertise. Involved in short-term capacity planning. Indirect management responsibility of a team, which may include management of a team’s operational efficiency, coaching and employee development.

What you'll be doing

• Manage, supervise and coordinate day-to-day operational activities in the unit
• Encompasses stakeholder manager of vendors and other stakeholders
• Ensure and monitor timely expenses reimbursement and vendor invoices payment based on Service Level Agreement
• Ensure and monitor the accuracy and completeness of the services
• Establish consistent and standardised operational processes
• Provide assistance for all process within Unit and have main responsibility
• Assist Business Unit (BU) Head in accommodating requests related to Business Unit including providing requested data from Regional office, auditors, and other related parties
• Assist BU Head in identifying risk and opportunities related to BU activities in particular and to other Citi processes in general
• Complete and ensure timely submission for deliverables related to BU Compliance/Risk and Control and/or Management Information Systems related report as required by Regional and Country stakeholders
• Provide necessary data and insight to BU Head for Operations related process as needed
• Perform periodic self-assessment testing in accordance with Regional schedule and guidelines to pro-actively manage risk, identify & correct control gaps
• Lead local standardisation efforts as per regional Business Unit operations guidelines
• Actively identify and implement process improvement opportunities
• Ensure operational controls and Manager’s Control Assessment compliance
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

What we'll need from you

• Experience as Business Manager
• Project administration and background in operational areas.
• Experience managing limited resources that are requested to offer outstanding results.
• Experience in finance and processes administration
• Mandarin language skills a plus
• Action-oriented, entrepreneurial, flexible, and innovative approach to operational management.
• Passion, humility, integrity, positive attitude, mission-driven, and self-directed.
• Excellent influencing, facilitation, and partnering skills with key stakeholders and Senior Management.
• Strategic and goal-oriented thinker.
• Effective interpersonal skills – including teamwork and organisational skills.
• Consistently demonstrates clear and concise written and verbal communication
• Persuasive and passionate communicator with excellent public speaking skills.
• Monitoring both scheduled and unscheduled reviews to completion.
• Attention to detail and ability to prioritise.

What we can offer you

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure

• A discretionary annual performance related bonus

• Private medical insurance packages to suit your personal circumstances

• Employee Assistance Program

• Pension Plan

• Paid Parental Leave

• Special discounts for employees, family, and friends

• Access to an array of learning and development resources

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.