Learner Support and Safeguarding Lead

Pearson; Manchester; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a compassionate Learner Support and Safeguarding Lead to enhance the learning experience for students. This pivotal role involves developing and implementing safeguarding policies, ensuring compliance with regulations, and providing tailored support to learners with diverse needs. You will collaborate with various stakeholders to promote a secure and supportive environment, while also delivering training to staff. Join a forward-thinking organization that values innovation and inclusivity, and make a meaningful impact on the lives of learners through your dedication and expertise.

Qualifications

• Strong understanding of safeguarding and child protection procedures.
• Experience in educational or safeguarding settings.

Responsibilities

• Develop and monitor safeguarding policies to protect learners.
• Serve as a contact point for safeguarding and support needs.
• Deliver training on safeguarding and learner engagement.

Skills

Safeguarding regulations knowledge

Communication skills

Organisational skills

Empathy and sensitivity

Team collaboration

Confidentiality management

Education

Relevant qualification in education, social work, or psychology

Job description

Learner Support and Safeguarding Lead in Manchester, United Kingdom

Learner Support and Safeguarding Lead

Assessment Services

The Company

At Pearson, our purpose is simple: to help people realise the life they imagine through learning. We enable this by creating and curating high-quality content and assessments, distributing those assessments and content digitally and physically, and building and verifying skills. We believe that every learning opportunity is a chance for a personal breakthrough. By pushing the boundaries of technology, we create seeds of learning that become the catalyst for the world’s innovations.

Context

Part of Pearson School Qualifications, the Assessment division combines excellence in assessment with outstanding customer experience. The Assessment division has end-to-end responsibility for delivering on-time, accurate results of high-stakes UK and international qualifications to our learners.

Position Summary

We are looking for an empathetic and proactive Learner Support and Safeguarding Lead to ensure a secure, fair, and supportive experience for learners using the Remote Invigilation Service to access their assessments. This role is critical to safeguarding learner welfare, addressing their needs, and maintaining the integrity of the examination process.

Key Responsibilities

Safeguarding and Welfare Responsibilities:

1. Develop, implement, and monitor safeguarding policies and procedures to ensure the safety and protection of learners.
2. Identify and address potential safeguarding risks, including misconduct, undue stress, or accessibility barriers.
3. Investigate and manage safeguarding incidents or complaints, ensuring a fair and learner-centered resolution process.
4. Ensure all processes comply with relevant data protection, privacy, and child protection regulations.
5. Monitor and track the progress of vulnerable learners and ensure the appropriate interventions are in place.

Exam Integrity and Compliance:

1. Collaborate with invigilation teams to monitor sessions for compliance with safeguarding and exam security protocols.
2. Ensure robust processes for learner identity verification and privacy protection.
3. Regularly review and improve safeguarding measures to adapt to emerging risks and best practices in remote assessments.

Learner Support:

1. Serve as a key point of contact between the centre, learners, and parents for safeguarding and additional support needs.
2. Facilitate communication between families, external agencies, and centre staff to ensure consistent and coordinated support.
3. Liaise with parents and caregivers to discuss their child's needs and any concerns related to safeguarding or additional support.
4. Provide guidance and support to parents regarding available resources and strategies to aid their child during exams.
5. Provide tailored support to learners with special requirements, ensuring accessibility and inclusivity.

Training and Awareness:

1. Deliver safeguarding and learner engagement training to invigilators and staff involved in exam delivery.
2. Promote awareness of safeguarding policies and learner support resources among all stakeholders.

Data and Reporting:

1. Maintain accurate records of safeguarding incidents, learner support cases, and feedback to inform continuous improvement.
2. Provide regular reports and insights to leadership on trends, challenges, and opportunities for enhancing the learner experience.
3. Use learner feedback to develop strategies that improve engagement and satisfaction.

Qualifications and Skills

Key Skills and Attributes:

1. Strong understanding of safeguarding regulations and child protection procedures.
2. Knowledge of special educational needs (SEN) and strategies to support diverse learners.
3. Excellent communication and interpersonal skills.
4. Ability to build positive relationships with learners and families, demonstrating empathy and sensitivity.
5. Strong organisational skills.
6. Ability to work collaboratively as part of a team.
7. A proactive approach to identifying and addressing learner needs.
8. Experience in managing sensitive information and maintaining confidentiality.

Qualifications and Experience:

1. Relevant qualification in education, social work, psychology, or a related field.
2. Experience working in an educational or safeguarding setting.
3. Knowledge of relevant legislation and best practices in safeguarding and SEN.
4. A current Enhanced DBS (Disclosure and Barring Service) check.

Working Conditions:

This role offers a hybrid working model, based out of one of our offices in Manchester, London, or Hellaby. Full-time position with flexibility for occasional evening or weekend meetings if necessary. Occasional travel may be required.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status, or any other group protected by law.