Learner Success Manager (Learner Support)

TechNative Digital; Brighton, Eastbourne; Hybrid; GBP 28,000 - 33,000; Full time

Job summary

TechNative Digital is seeking a Learner Success Manager (Learning Support) to join our Wave 7 bootcamps, supporting around 125 learners across five programmes.

You will lead learning support with a SEND specialist, monitor wellbeing, attendance and progression, and partner with tutors and the Bootcamp Operational team. This role requires warmth, empathy, and strong boundaries, with travel to Brighton and Eastbourne for in-person delivery.

Qualifications

• Experience supporting learners in education or training contexts.
• Understanding neurodiversity and adult learning needs.
• Strong communication and relationship-building with learners and staff.
• Ability to work independently and remotely with flexible hours.
• Commitment to safeguarding and inclusion best practices.

Responsibilities

• Be main point of contact for your caseload, managing ILPs and reviews.
• Monitor attendance, wellbeing, and progression with timely follow-up.
• Collaborate with tutors to coordinate support and overcome barriers.
• Lead on learning support for your specialism across programmes.
• Support learners to develop confidence and employability skills.
• Maintain accurate learner records and evidence for funding.

Skills

People support experience

Empathy & EI

Communication

Independent remote work

Organised & detail-oriented

Safeguarding

Job description

Learner Success Manager (Learning Support)

Location: Brighton / Eastbourne.

Contract: Fixed term, immediate start to 31 December 2026

Hours: Flexible part time up to full time, 15 - 37.5 hours per week

Salary: £28,000 to £33,000 per year full time equivalent, depending on experience and qualifications, pro rata for part time hours

Location: Remote first, with regular in-person delivery days across Sussex in Brighton (Plus X Innovation) and Eastbourne, and remaining days remote or with the team at Plus X, Brighton

Reports to: Head of Skills and Programmes

About TechNative

TechNative builds the AI and digital workforce across Sussex through employer-led, government-funded Skills Bootcamps. Our programmes connect adult learners to real employment outcomes, not certificates. We work with industry professionals who bring genuine practice into the room, supported by a team that takes quality seriously.

About the role

You will be one of two Learner Success Managers supporting our Wave 7 bootcamps, with all cohorts running in one block. Between you, you cover around 125 learners across five programmes (Software Development, AI and Digital Analytics, Business Management, Leadership and Management, and Microsoft 365), working closely with tutors and the Bootcamp Operational team. You will be assigned a caseload of around 60 learners.

Each Learner Success Manager leads one specialism across the whole programme. This role focuses on learning support, the other on careers, progression and employer engagement. The aim for both is to make sure learners are supported, stay on programme and progress into positive, paid work at the end of the course.

You are an independent, trusted point of contact for learners and part of TechNative's early-warning and quality assurance system. The role needs warmth, empathy, strong professional boundaries, and confidence with learners and staff.

Case management

• Be the main point of contact for your caseload: ILPs, onboarding, midpoint and exit or progression reviews.
• Monitor attendance, engagement, wellbeing and progression, acting on early-warning triggers with follow-up within 48 hours.
• Gather and act on learner feedback throughout the programme, identifying themes and contributing to continuous improvement activity, quality reviews and action planning.
• Liaise with tutors and programme leads to coordinate support, and help learners overcome barriers and complete successfully.
• Own your caseload's outcomes against the milestones: 100% starting, 90% completing (M2), and 75% of completers gaining an employment or progression outcome (M3). TechNative is funded on these outcomes, so they are both an organisational priority and a personal KPI.
  

Learning support

TechNative has a SEND specialist joining the team who leads on formal needs assessments and the overall SEND approach. Your job is to turn that into everyday support that works for learners: knowing your caseload well, spotting when someone is struggling, and making sure agreed adjustments actually happen in the room. You will be trained and supported, and you will not be expected to arrive as the expert.

• Work with the SEND specialist to make sure identified needs translate into clear, practical ILP actions that tutors can implement, and keep those actions under review.
  
• Make sure agreed reasonable adjustments are recorded, reviewed and embedded into delivery, covering pacing, formats, deadlines and assistive tools.
  
• Be a consistent, reassuring point of contact for learners with additional needs, providing continuity and advocacy alongside specialist input.
  
• Take part in fortnightly learning support meetings during delivery to monitor progress and adjust support in good time, and keep support recording accurate and visible in TechNative's systems.
  
• Help spot disengagement and mental health need early, including induction messaging that normalises asking for support.
  
• Share what is working with tutors, contributing to an "Inclusion in Practice" guide on teaching learners with a range of needs in intensive bootcamp settings, without lowering expectations.
  
• Support learners to develop confidence, professional behaviours, resilience and employability skills alongside their technical learning.
  
• Monitor engagement, retention and outcomes for learners with identified needs, elevate risks early, and contribute to quality assurance, self-assessment and Ofsted readiness.
  

If you do have SEND or learning support expertise, there is plenty of room to lead here and to shape how we work, alongside the specialist.

Pastoral care, safeguarding and records

• Build trusted relationships and monitor wellbeing, responding calmly and keeping clear boundaries with complex needs.
  
• Support the Designated Safeguarding Lead by identifying concerns, following Safeguarding and Prevent reporting procedures and keeping accurate records, knowing when to support directly and when to escalation.
  
• Promote and raise awareness of British Values throughout your work.
  
• Support the delivery of TechNative's careers provision, being present in careers sessions and supporting learners' progress towards their careers outcomes and progression routes.
  
• Own learner records, ILPs and milestone (M1, M2, M3) evidence in TechNative's systems for funding claims and audit, and make sure every learner is put forward to Tech Talent Champions and, where they want it, actively promoted to employers. This is shared across both Learner Success Managers.
  

What we are looking for

Essential

• Experience supporting people to succeed, whether that is learner support, pastoral care, employability, coaching, youth or community work, customer or client support, or another people-focused role with transferable skills.
• Awareness of how learning needs, neurodiversity and personal circumstances affect adult learners, and a genuine interest in developing that further.
• High emotional intelligence and resilience.
• Excellent communication and trust-building with learners and staff.
• Organised and confident working independently and remotely.
• Strong attention to detail and confidence with digital systems and learner data.
• Commitment to the highest levels of safeguarding and inclusion practice.
• Able to travel to Brighton and Eastbourne for in-person delivery.

Desirable

• Experience in SEND or learning support in adult education or training.
• Experience in funded adult education, such as Skills Bootcamps, AEB or apprenticeships.
• Familiarity with ILPs, RARPA or DfE reporting.
• Experience advising teaching staff on reasonable adjustments or inclusive practice.
• Experience with diagnostic tools to inform support planning.

We are unlikely to find someone who ticks every box. If you meet most of the essentials and the role appeals to you, please apply.

Safer recruitment, culture and inclusion

TechNative Digital applies safer recruitment to all appointments. Offers are subject to a basic DBS check, right to work verification, identity and qualifications checks, and satisfactory references.

• We offer remote-first working with regular in-person days, flexible hours, access to CPD and peer support, and meaningful work in a growing, mission-led organisation.

TechNative Digital is committed to being an inclusive organisation and to building a team that reflects the communities we serve. We particularly welcome applications from people who are underrepresented in the digital, training and education sectors, and we are happy to discuss flexible working and any adjustments you may need during recruitment or in the role.