Learner Hub Receptionist

Workers' Educational Association; East Midlands; On-site; GBP 22,000 - 25,000; Full time

Job summary

A community-focused educational charity in Leicester is seeking a Learner Hub Receptionist to ensure a safe and welcoming environment for students and visitors. This role will assist with administrative tasks and provide excellent customer service at the reception desk. The ideal candidate will have strong interpersonal skills and a commitment to fostering an inclusive community. Salary ranges from £22,932 to £24,225.

Benefits

Supportive workplace culture

Commitment to diversity and inclusion

Qualifications

• Proven customer service skills to provide exceptional support to visitors and colleagues.
• Ability to maintain accurate records and support health and safety compliance.
• Administrative experience to assist in reception duties.

Responsibilities

• Ensure a safe and positive environment for all site users.
• Provide administrative support to the Estates and Health and Safety team.
• Deliver excellent customer service at the reception desk.

Skills

Excellent customer service

Administrative support skills

Health and safety knowledge

Job description

Learner Hub Receptionist
£22,932 - £24,225
Onsite, at our Leicester office (LE3 0TD)

The WEA is the UK’s largest voluntary sector provider of adult education, a charity dedicated to bringing high-quality, professional education into the heart of communities. We believe that all adults, regardless of their situation, should have access to education.

Job Description

WEA are looking for talented individuals to help us deliver our mission – to bring education within reach. If that sounds like you, then please read on.

Role Purpose:

The general purpose of the role is to ensure that the learning centre is a safe and positive environment for staff, students, visitors, and contractors.

As the Learner Hub Receptionist, you will be based onsite, enabling the building to run smoothly and efficiently by providing support and guidance to all users. You will also ensure all statutory requirements are met and documented, maintaining a safe, positive, and inclusive space that fosters a great site culture for staff, students, visitors, and contractors.

You will provide administrative support to site users and the wider Estates and Health and Safety team. This may include supporting the administration of security systems, ensuring accurate visitor records, keeping health and safety checks up to date, assisting tutors with their requirements, and supporting visitors. You will be based at our reception desk and deliver excellent customer service to visitors and colleagues alike. This is a new and key role in our Scunthorpe office.

We have attached the full role profile, listing key deliverables, performance measures, and experience/qualification requirements. Please review this carefully, and if you'd like to apply, click the application button!

We are committed to creating a workplace that reflects the communities we serve and where everyone feels empowered to be themselves and work together to drive positive change.

We strongly encourage applicants from diverse backgrounds and those with the appropriate skills, experience, and potential to apply. If you need support with your application, please email [e-mail].

We reserve the right to close this vacancy early if sufficient applications are received. Therefore, early submission is advised.

In our recent OFSTED inspection, we received a GOOD overall grade, with an OUTSTANDING rating for Behaviour and Attitudes and Personal Development.

Learn more about our benefits and workplace culture on our website: https://www.wea.org.uk/why-work-for-us