Learner Engagement Officer - Nottinghamshire

TN United Kingdom; Derby; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a passionate individual to champion adult learning services. In this role, you will engage with the community and stakeholders to inspire participation in educational programmes. Your efforts will enhance learner referrals and enrolments, ensuring compliance and providing insights into referral generation. This position offers a unique opportunity to make a significant impact on adult learners' journeys while collaborating with various teams to promote and improve programmes. If you thrive in a dynamic environment and are dedicated to education, this role is for you.

Qualifications

• GCSE in English, Maths, and ICT required.
• Experience in learner and stakeholder engagement is essential.

Responsibilities

• Develop relationships with stakeholders to support adult learning.
• Conduct information sessions for potential learners.

Skills

Stakeholder Engagement

Communication Skills

Customer Service

Time Management

IT Skills

Education

GCSE grade A*-C in English, Maths, and ICT

Job description

Social network you want to login/join with:

Client:

Acorn Training

Location:

Job Category:

Other

EU work permit required:

Yes

Job Reference:

2346fb99a875

Job Views:

10

Posted:

28.04.2025

Expiry Date:

12.06.2025

Job Description:

We reserve the right to close this advertisement at any time if we receive suitable applications for the role.

Through proactive community and stakeholder engagement, you will champion the values of Acorn Training and the adult learning services we offer, inspiring individuals to enrol in our programmes. As a pivotal figure in promoting active participation and enriching the learning journey of adult learners, your responsibility lies in creating a nurturing educational environment. You will enhance learner referrals and enrolments for our adult learning programmes by forging robust partnerships with external stakeholders, ensuring adherence to compliance standards, and providing essential management insights regarding referral generation.

Key Responsibilities and Key Performance Indicators

Key Responsibilities

• Develop and nurture strong relationships with external stakeholders, community organisations, and networks to support adult learning programmes.
• Identify and promote suitable Adult Learning programmes and SWAPs to learners and sources that refer learners.
• Conduct effective information, advice, and guidance sessions to inform potential learners about available opportunities.
• Engage proactively with potential learners, employers, and community groups, providing accurate information about adult learning programmes.
• Manage and maintain detailed learner referral information, facilitating communication with tutors, the Skills Performance Manager, and Heads of Curriculum.
• Respond promptly to referral inquiries, offering necessary assistance.
• Conduct assessments of individual learner needs and deliver tailored support.
• Attend education and careers events, promoting adult learning to potential learners.
• Ensure timely completion of recruitment, enrolment, and contractual documentation, adhering to funding and regulatory standards.
• Meet monthly targets for programme starts, placements, and progressions.
• Develop and implement learner engagement strategies.
• Collect feedback for programme improvement.
• Collaborate with marketing teams to promote programmes.

Key Performance Indicators

• Engagement Rate
• Referral Response Time
• Prospect to Referral Rate
• Referral to Enrolment Rate
• Programme Starts
• Diversity and Inclusion Metrics
• Referral Source Performance
• Learner Satisfaction
• Timeliness of Documentation
• Monthly Target Achievement

Health and Safety

• Follow all health and safety guidelines and fire regulations, complete mandatory training.

General

• Follow all policies, participate in performance reviews, undertake training, uphold professional standards, and promote equality, diversity, and safeguarding principles.

Skills, Knowledge and Expertise

Qualifications and Training (Essential):

• GCSE grade A*-C in English, Maths, and ICT
• Full driving licence
• Experience in learner and stakeholder engagement
• Proven track record of meeting targets
• Experience in customer service and working with networks and authorities
• Understanding of safeguarding, health and safety, and equal opportunities
• IT skills and strong communication abilities
• Approachable, empathetic, and adaptable to learners’ needs
• Good organisation and time management skills

We welcome applications from all qualified candidates and offer reasonable adjustments for disabilities. We guarantee to interview all disabled applicants who meet the minimum criteria. Please contact [emailprotected] for alternative options or application methods.