Learner Engagement Executive - Professional Training

The Methodist Church in Britain; East Finchley; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

30 days' holiday

LGPS contributions

CPD and staff development

Free onsite parking

Onsite gym and wellness benefits

Cycle to Work scheme

Eye care vouchers

Job summary

Oaklands College in Hertfordshire is recruiting for a role within the Bids and New Projects department to support adult learners from enquiry through enrolment to programme completion.

The post-holder will manage a caseload, ensure compliant funding records, and develop referral links with Jobcentre Plus, charities and employers as part of a growth phase. Safeguarding and inclusion remain central to the work.

Qualifications

• Confident communicator who adapts style to learners, employers, partners and colleagues.
• Highly organised, managing multiple priorities and large volumes of documentation.
• Strong attention to detail and accurate, compliant record-keeping.
• Supportive, learner-centred guidance throughout the learning journey.
• Excellent IT skills including Teams, Office, CRM systems.

Responsibilities

• Advise prospective learners on suitable professional training programmes.
• Coordinate and manage enrolments, applications and onboarding in line with funding and audit requirements.
• Manage a caseload of learners through their programme with guidance and pastoral support.
• Provide support beyond programme completion to achieve positive outcomes.
• Build and maintain relationships with Jobcentre Plus, charities and employers.
• Generate learner referrals and widen participation through networking and partnerships.
• Promote Oaklands Professional Training across Hertfordshire.
• Maintain learner records and monitor engagement.
• Collect and submit funding evidence and compliance documentation on time.
• Contribute to continuous improvement within the Professional Training team.
• Keep safeguarding, equality, diversity and inclusion central to the work.

Skills

Clear communication

Organised

Attention to detail

Learner support

Relationship building

IT skills

Tools

CRM systems

Microsoft Teams

Microsoft Office

Job description

This role sits in the Bids and New Projects department of Oaklands College, supporting adult learners on its professional training provision. The post-holder takes learners from first enquiry through enrolment to programme completion, managing a caseload and keeping compliant funding records. What sets it apart is the outreach element, building referral links with Jobcentre Plus, charities and employers across Hertfordshire during a growth phase. Funding and audit compliance is central to the work.

What the job involves

• Advise prospective learners on the most suitable professional training programme for their goals
• Coordinate and manage learner enrolments, applications and onboarding in line with funding and audit requirements
• Manage a caseload of learners through their programme, giving guidance and pastoral support
• Provide support beyond programme completion where it helps learners achieve positive outcomes
• Build and maintain relationships with Jobcentre Plus, charities, third-sector organisations, employers and referral partners
• Generate learner referrals and widen participation through networking, outreach and partnership development
• Promote Oaklands Professional Training provision across Hertfordshire
• Maintain accurate learner records and monitor learner engagement
• Manage enrolment trackers and dedicated mailboxes
• Collect, maintain and submit funding evidence and compliance documentation within required timescales
• Contribute to continuous improvement within the Professional Training team
• Keep safeguarding, equality, diversity, inclusion and learner wellbeing central to the work

What’s required

Experience

• Experience managing learner enrolments and acting as the primary contact for learners
• Experience supporting educational or training provision
• Experience delivering excellent customer service and learner support

Skills & knowledge

• Confident communicator who adapts style to learners, employers, partners and colleagues
• Highly organised, managing multiple priorities and large volumes of documentation
• Strong attention to detail and accurate, compliant record-keeping
• Supportive, learner-centred guidance throughout the learning journey
• Excellent IT skills including Microsoft Teams, Microsoft Office, CRM systems and digital learner management
• Commitment to safeguarding learners and promoting equality, diversity and inclusion

Other

• Passion for helping learners reach their goals and achieve positive outcomes
• Flexible and solutions-focused, responding to changing priorities and stakeholder needs
• Proactive, continually seeking ways to improve outcomes and ways of working

Nice to have

• Experience of learner record management and funding returns

What’s offered

• 30 days' holiday plus bank holidays
• Local Government Pension Scheme with excellent employer contributions
• Continuing professional development and free Adult Community Learning courses, plus Staff Development Days
• Free onsite permit parking
• Onsite gym and discounted wellness treatments
• Cycle to Work scheme and discounted UNO bus travel
• Eye care vouchers and annual awards celebrating achievements
• Employee Assistance Programme and mental health and wellbeing support, including peer supporters