Lean Six Sigma Insights Manager

Teleperformance; Glasgow; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading performance management company is seeking a Lean Six Sigma Insights Manager in Glasgow to drive continuous improvement initiatives. This role involves leading Lean Six Sigma projects, analyzing data to provide insights, and mentoring employees to foster a culture of efficiency and quality improvement. The ideal candidate will possess Lean Six Sigma Green Belt certification and have a proven record in process enhancement and operational excellence.

Qualifications

• 2+ years of experience in process improvement, operational excellence, or business transformation.
• Proven ability to deliver measurable improvements in efficiency, quality, and cost reduction.
• Project management expertise with the ability to handle multiple initiatives simultaneously.

Responsibilities

• Lead and manage Lean Six Sigma projects to improve efficiency, quality, and performance across business functions.
• Analyze complex datasets to generate actionable insights and present findings to senior leadership.
• Mentor, coach, and train employees on Lean Six Sigma tools, techniques, and best practices.

Skills

Process improvement

Data analysis

Lean Six Sigma methodologies

Leadership

Stakeholder management

Communication

Education

Lean Six Sigma Green Belt

Lean Six Sigma Black Belt or Master Black Belt

Tools

Data visualization tools

Job description

Overview

The Lean Six Sigma Insights Manager is responsible for driving continuous improvement initiatives, leveraging data-driven insights, and embedding Lean Six Sigma methodologies across the organization. This role partners with business leaders to identify opportunities, streamline processes, enhance customer experience, and deliver measurable business outcomes.

Position Summary

Key Responsibilities

• Lead and manage Lean Six Sigma projects (DMAIC, Kaizen, etc.) to improve efficiency, quality, and performance across business functions.
• Analyze complex datasets to generate actionable insights and present findings to senior leadership.
• Translate business challenges into improvement opportunities supported by Lean Six Sigma methodologies.
• Develop, implement, and monitor KPIs to track operational performance and project impact.
• Mentor, coach, and train employees on Lean Six Sigma tools, techniques, and best practices.
• Partner with cross-functional stakeholders to ensure alignment between improvement initiatives and strategic business goals.
• Drive a culture of continuous improvement and data-driven decision-making.
• Maintain project documentation, ensuring transparency, governance, and compliance with standards.

Qualifications & Skills

• Lean Six Sigma Green Belt required; Black Belt or Master Black Belt strongly preferred.
• 2+ years of experience in process improvement, operational excellence, or business transformation.
• Proven ability to deliver measurable improvements in efficiency, quality, and cost reduction.
• Strong analytical skills with experience in data visualization and reporting tools
• Excellent leadership, coaching, and stakeholder management skills.
• Strong communication skills with the ability to influence at all levels of the organization.
• Project management expertise with the ability to handle multiple initiatives simultaneously.

Key Competencies

• Strategic problem-solving
• Data-driven decision-making
• Change management
• Continuous improvement mindset
• Collaboration and stakeholder influence