Lead waiter / waitress

hotori ltd; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a vibrant and innovative restaurant that brings a unique Japanese Yakitori experience to London. As a Lead Waiter/Waitress, you will play a crucial role in delivering exceptional customer service and leading a dedicated team. This position offers an exciting opportunity to work in a high-end setting, where you will establish service standards, train new staff, and ensure every guest enjoys their dining experience. If you have a passion for hospitality and a knack for leadership, this role is perfect for you!

Benefits

Share of service tips

Qualifications

• Experience in a high-end restaurant environment.
• Strong leadership and customer service skills.

Responsibilities

• Set up the restaurant and ensure smooth operations.
• Lead and train a team of front house staff.

Skills

Customer Service

Team Leadership

Training and Hiring

Communication

Job description

Position: Lead Waiter/Waitress

Responsibilities:

1. Help to set up the restaurant and ensure opening and closing are completed according to schedule.
2. Lead a small team of front house staff.
3. Run tickets and ensure smooth customer service.
4. Establish customer service standards in a high-end setting.
5. Train and hire new staff.

Experience: Required

Languages: English – Advanced

Employment: Full-time

Schedule: Monday to Saturday 9-22

Salary: £12 – £17 hourly

Benefits: Share of service tips

About Hotori Ltd:

Hotori Bar & Restaurant, located in central London, brings the traditional Japanese Yakitori experiences to the UK, with a modern twist.