Lead UX Researcher - UK

JR United Kingdom; Ipswich; Remote; GBP 60,000 - 90,000; Full time

Job summary

Une entreprise innovante dans le domaine de l'assurance recherche un Lead UX Researcher pour son équipe de design produit. Vous serez responsable de la définition des pratiques de recherche et de la collaboration avec les designers et gestionnaires de produits pour améliorer les décisions basées sur les insights utilisateurs. Ce rôle offre la flexibilité de travailler à distance depuis le Royaume-Uni et d'espaces de collaboration à travers l'Amérique du Nord et l'Europe.

Benefits

Équilibre entre vie professionnelle et personnelle

Bénéfices santé et dentaires

Temps flexible et possibilité de travail à distance

Opportunités de voyage

Qualifications

• Expérience avec des produits SaaS B2B.
• Capacité à établir des pratiques de recherche dans une équipe non centralisée.

Responsibilities

• Définir l'approche stratégique de recherche pour les décisions de produits.
• Planifier et exécuter des recherches sur le cycle de développement de produits.

Skills

Communication directe

Savoir faire des recherches UX

Collaboration avec les équipes produits

Définition et interprétation de métriques UX

Education

7+ ans d'expérience en recherche UX

Tools

Pendo

Job description

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Accelerant is looking for a Lead UX Researcher to join our Product Design team. We’ve been conducting user research to inform design and product decisions, but so far that work has been led entirely by product designers and product managers. We’re now looking for a dedicated researcher to take this work further - someone who can bring more depth and structure to our approach, and who will help build a practice that scales.

We’re looking for someone who brings a pragmatic, results-driven approach to research - someone who knows how to focus on the questions that matter, deliver insights that influence real decisions, and adapt methods to the needs of the moment. You’ll collaborate closely with product designers and product managers to plan and conduct research across discovery and delivery, and help shape how research is embedded into our ways of working.

What you’ll do

Practice Building & Operations

• Define a strategic approach to research that supports both short-term product decisions and longer-term understanding
• Establish scalable research practices, methods and standards, including maintaining research tools
• Centralize research insights being collected across teams to improve visibility and reuse
• Leverage AI-based tools to improve research speed, depth, and consistency across the product development cycle
• Build relationships with internal teams to tap into existing knowledge and channels

Measurement & Insights

• Define and track UX health metrics in collaboration with design and product leadership
• Leverage tools like Pendo to identify behavioral patterns, guide research focus, and track experience over time

Research Execution & Collaboration

• Partner closely with product designers and product managers in planning and executing research across the product development cycle
• Lead exploratory research to uncover insights in ambiguous or early-stage problem spaces
• Design and lead research studies that inform product direction, feature prioritization, and experience improvements
• Identify and deliver quick-turn research to support near-term decisions, especially around product improvements and prioritization
• Communicate findings and trends clearly to influence decisions and guide ongoing improvements
• Help set priorities for research across teams to ensure we're focusing on the most meaningful questions

What we’re looking for

• Experience leading UX research within a B2B SaaS product environment, working closely with product teams in a fast-moving environment
• Comfortable building a practice in a team that hasn’t yet centralized research
• Clear, direct communicator who can synthesize findings for different audiences
• Familiarity with defining, interpreting, and reporting UX metrics for product teams and executive leadership (e.g. NPS, engagement, retention, satisfaction scores, behavioral signals)
• Experience working with product analytics tools like Pendo to inform and supplement qualitative research
• Curious and self-driven in staying current with research tools, thinking, and approaches
• 7+ years of experience in UX research or related roles, with a focus on digital product development environments

Nice to have

• Familiarity with insurance, underwriting, or marketplace platforms

About Accelerant

Accelerant is transforming specialty insurance through data and technology. Our platform connects underwriters (our Members) with capital providers to help small and medium-sized businesses thrive. You’ll be joining a senior, collaborative product design team that partners closely with product management and engineering.

Accelerant cares about your well-being and offers a comprehensive benefits package designed to meet your diverse needs:

Work-life balance: We believe that taking time to rest and recharge makes us all better. That’s why we offer flexible time off and encourage our team to take the time they need to prioritize their health and well-being.

Health and wellness: We offer high-quality health, dental, and other benefits to ensure our team members have access to the care they need.

Remote work: Work where you’re most productive and fulfilled. This position is open to remote candidates across the U.S., UK, and Canada, who have the flexibility to work with our teams distributed across Europe and North America. Most cross-team collaboration happens in the mornings of the Eastern Time Zone.

Travel: We value face-to-face connections and believe that in-person interactions can enhance collaboration and build stronger relationships. Travel is a small part of your role, with opportunities to connect with your team and our Members in-person.