Lead User Researcher - AI-Enhanced Gov Services

Deerfoot IT Resources Limited; Greater London; Hybrid; GBP 47,000 - 75,000; Full time

Benefits offered by this job

Hybrid work (2 days in office)

Training budget

Generous benefits package

Professional community of researchers

Job summary

Deerfoot IT Resources Limited is recruiting a User Researcher for GDS projects. You will lead user research across the government service life cycle, using qualitative, quantitative and mixed methods, and apply AI-powered tools to scale insights while keeping ethics central.

The role is hybrid with UK-wide office options, including London, Birmingham, Manchester, Leeds and Glasgow. It requires willingness to undergo SC clearance and offers a salary range of £47,000–£75,000 DOE plus training and

Qualifications

• GDS experience and knowledge of the GDS Service Standard and design principles.
• Hands-on experience leading user research with qualitative, quantitative and mixed methods.
• Experience across the service life cycle from discovery through to design and delivery.
• Experience leading research in multidisciplinary agile teams, using prototypes to test hypotheses and user journeys.
• Strong storytelling, stakeholder management and facilitation skills.

Responsibilities

• Lead the research for the team, choosing the right approaches and methods, using AI tools to improve efficiency and scale.
• Plan and run qualitative studies, from remote and in-person interviews to observations, diary studies and usability testing.
• Bring in quantitative methods such as surveys, working with analytics to give a holistic view.
• Work closely with clients, product managers, designers, developers and researchers to plan high-impact research.
• Involve the team in analysis and synthesis, and communicate findings that drive evidence-based design decisions.
• Interpret and contextualise AI-generated insights, ensuring accuracy and ethical use.

Skills

GDS experience

Qualitative research

Quantitative research

Mixed methods

Stakeholder management

Facilitation

AI-powered research tools

Tools

AI tools

Job description

Deerfoot IT Resources Limited is recruiting a User Researcher for GDS projects. You will lead user research across the government service life cycle, using qualitative, quantitative and mixed methods, and apply AI-powered tools to scale insights while keeping ethics central.

The role is hybrid with UK-wide office options, including London, Birmingham, Manchester, Leeds and Glasgow. It requires willingness to undergo SC clearance and offers a salary range of £47,000–£75,000 DOE plus training and