Lead User Researcher

Digital Health and Care Wales; Cardiff; On-site; GBP 45,000 - 60,000; Full time

Job summary

A national health agency in Cardiff is seeking a Lead User Researcher to enhance user-centered design in digital health services. You will lead user research activities, ensuring accessibility and effectiveness of services. Ideal candidates should have strong user research skills and a commitment to understanding diverse user needs. The role offers competitive salary and benefits including flexible working and professional development opportunities.

Benefits

Flexible working

Competitive salary

28 days annual leave plus Bank Holidays

Career development opportunities

Qualifications

• Experience with ethnographic research and working with diverse user groups.
• Ability to plan and conduct research activities effectively.
• Strong communication skills for representing user insights.

Responsibilities

• Conduct interviews and facilitate workshops to gather insights.
• Identify appropriate tools for user research across channels.
• Develop discussion guides for qualitative research.
• Analyze data to understand user behaviors and needs.

Skills

User research methodologies

Workshop facilitation

Data analysis

Interviewing skills

Job description

Overview

We're looking for an enthusiastic and talented Lead User Researcher to join our User-Centred Design team to support digital products and services in the Primary, Community and Mental Health directorate. As a Lead User Researcher who is user-centred, you will specialise in planning and leading user research activities in larger teams and on more complex services. You will plan, design and carry out research activities with users that help teams get a deep understanding of the people that use our services - ensuring that those services are accessible and work well for users. Putting users' needs at the heart of your work, you will make people's interactions with our products and services as simple as possible.

Responsibilities

• undertake interviewing, workshop facilitation and ethnographic research - making complex processes and insights easy to understand
• identify which tools and methods to use and how to meet the needs of users across a variety of channels
• conduct user research with underrepresented or minority groups, or groups who may have sensitive personal conditions
• develop qualitative research discussion guides and undertake research facilitation and questioning using the appropriate techniques
• collect and analyse data related to people's behaviours, needs and opinion and provide evidence drawn from that analysis to represent the user in product and design discussions

About Digital Health and Care Wales

Digital Health and Care Wales (DHCW) is an expert national body and part of NHS Wales. We work in partnership with NHS Wales colleagues and other key stakeholders to provide national digital and data services which support the delivery of health and social care in Wales. Modern health and care services depend on good digital tools, data and information. DHCW runs or works with more than 100 services and delivers major national digital transformation programmes to support this. In addition, DHCW provides expert advice in relation to cyber security and information governance. We give frontline staff the digital tools which help them provide safer and more efficient care. We are also giving patients and the public digital tools to better manage their own health and wellbeing, empowering people to live healthier lives. We put people at the heart of what we do, working to the highest standards to deliver quality and make digital a force for good in health and care.

Benefits

Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.