Lead Training Specialist / Training Manager. Job in Belfast Education & Training Jobs

HUB Group (part of Just Group PLC); Belfast; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

An exciting opportunity has arisen for a Lead Training Specialist / Training Manager in Belfast, supporting the Senior Training & Quality Manager. This role focuses on designing and managing impactful training experiences, primarily for HUB Financial Services, enhancing staff development through product and soft skills training. With responsibilities including content creation, stakeholder collaboration, and the delivery of both in-person and online training sessions, this position is vital in improving training quality and supporting individual growth within the organization. Ideal candidates will have substantial experience in a customer-centric training environment, project management skills, and relevant qualifications.

Benefits

Competitive salary, pension, and life assurance

28 days annual leave plus your birthday off

Private medical cover and income protection

Bonus scheme based on performance

Opportunities for career progression

Free access to Headspace app and employee support services

Responsibilities

• Design and manage compliant training content for HUB FS, including product, soft skills, and systems training aligned with the HUB T&C Framework.
• Collaborate with stakeholders to develop interactive training content for various audiences, including new hires and existing staff wishing to cross-skill.
• Anticipate future changes and trends to ensure the business responds promptly and compliantly.
• Utilize customer feedback and research insights to improve training quality.
• Develop and oversee a comprehensive, accessible, and up-to-date training library.
• Deliver in-person and online training sessions.
• Schedule training sessions and manage team calendars.
• Serve as the escalation point for technical advice related to advice journeys delivered by non-qualified personnel.
• Provide first-line management, coaching, and professional development for training personnel.

Skills

Customer-centric training environment

Knowledge of learning methods and theories

Project management skills

Line management experience

Delivering training systems

CIPD or relevant qualifications in L&D

Job description

Lead Training Specialist / Training Manager

Location: Belfast (Hybrid, min 50% office-based)

We have an exciting opportunity for a Lead Training Specialist / Training Manager to support the Senior Training & Quality Manager. The role involves empowering individuals through impactful training experiences, primarily focusing on product training for HUB Financial Services.

Key Responsibilities:

1. Design and manage compliant training content for HUB FS, including product, soft skills, and systems training aligned with the HUB T&C Framework.
2. Collaborate with stakeholders to develop interactive training content for various audiences, including new hires and existing staff wishing to cross-skill.
3. Anticipate future changes and trends to ensure the business responds promptly and compliantly.
4. Utilize customer feedback and research insights to improve training quality.
5. Develop and oversee a comprehensive, accessible, and up-to-date training library.
6. Deliver in-person and online training sessions.
7. Schedule training sessions and manage team calendars.
8. Serve as the escalation point for technical advice related to advice journeys delivered by non-qualified personnel.
9. Provide first-line management, coaching, and professional development for training personnel.

Skills and Experience:

• Experience in a customer-centric training environment.
• Knowledge of various learning methods and theories.
• Project management skills with a track record of meeting deadlines.
• Previous line management experience.
• Proven success in delivering training systems that enhance staff performance and development.
• CIPD or relevant qualifications in L&D, digital learning design, or facilitation.

Company Benefits:

• Competitive salary, pension, and life assurance.
• 28 days annual leave plus your birthday off.
• Private medical cover and income protection.
• Bonus scheme based on performance.
• Opportunities for career progression.
• Free access to Headspace app and employee support services.

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