Lead Technician, Operational Services | University Hospitals Coventry and Warwickshire NHS Trust

UHCW NHS Trust; Coventry; On-site; GBP 30,000 - 40,000; Full time

Job summary

A prominent NHS Trust in Coventry is looking for a senior pharmacy technician to join their Operational team. The successful candidate will manage dispensary services, lead a team of technicians, and oversee HR functions. Applicants must be registered with the General Pharmaceutical Council and provide an immunisation report. This role involves significant leadership and operational responsibilities within a well-regarded healthcare organization.

Qualifications

• Must be a registered pharmacy technician with the General Pharmaceutical Council.
• Provide immunisation and vaccination report from a UK occupational health provider or GP.

Responsibilities

• Manage all aspects of the service provided by the dispensaries and stores.
• Oversee HR management of the Technicians & Assistant Technical Officers.
• Lead and manage the team of technicians and ATOs.
• Support Governance & Safety Team with investigations and actions.
• Recruit and select technical staff or ATOs as necessary.

Skills

Registered pharmacy technician with the General Pharmaceutical Council

Experience with immunisation and vaccination

Job description

Due to the current post holder going on maternity leave, we are looking for a dynamic and enthusiastic senior pharmacy technician to join the Operational team within Pharmacy.

If this sounds like you, we would love to hear from you and encourage you to arrange a visit or call prior to application or interview, so you can meet the team and ask any questions you may have.

Please contact Mark Whitmore (Pharmacy Stores & Dispensary Operations Manager) or current post‑holder Beth Gamble via email [e-mail] / [e-mail] or call 02746 966761 to arrange.

Qualifications

• Registered pharmacy technician with the General Pharmaceutical Council.
• Provide an immunisation and vaccination report from your current UK occupational health provider or UK GP.

Responsibilities

• Work with the Pharmacy Operations Manager to operationally manage all aspects of the service provided by the dispensaries (UH and Rugby sites), stores and ward‑based service.
• Manage and oversee the HR management of the Technicians & Assistant Technical Offices (ATO’s) (PDR’s, sickness reviews, OH risk assessments).
• Lead, manage and influence a team of technicians and ATO’s in the dispensaries, stores and on the ward areas, ensuring the operational strategy and planning of the department, as delegated through the Pharmacy Operations Manager and Associate Director of Pharmacy – Operations is met.
• Ensure processes are devised, communicated, monitored and controlled within the relevant working areas, both within the pharmacy department and to the Trust as a whole.
• Support the Governance & Safety Team in the investigation, actions, communication and changes required in response to Datix entries, Pharmacy Quality Improvement and Patient Safety meetings (QIPS), Medicines Management Committee or other reviews and initiatives (local, regional and national) in the dispensary, stores and on the ward.
• In liaison with other Team Leaders and Senior Technicians, take responsibility for rotating and deploying technicians across all pharmacy departments.
• Ensure that technical staff and ATO staff are made available when required to work in other areas such as the Aseptic Lab and that liaison and adequate planning takes place with other Senior Managers to facilitate this provision.
• Undertake the recruitment and selection of any technical staff or ATOs as required by the Director of Pharmacy.
• Manage the sickness absence, performance and discipline of Technicians and ATOs allocated to your service through performance monitoring and return‑to‑work interviews and perform PDR’s for all Technicians and ATO’s in the pharmacy department.
• Work with the pharmacy operations manager to ensure that through continuous performance monitoring of the dispensing service, all waiting times are kept to a minimum, dispensing errors and complaints are investigated and actions to risk manage these are completed. This may involve difficult discussions with colleagues, patients and other Healthcare Professionals.

About the Trust

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK. We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do. Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare. We are proud to be recognised as a Pathway to Excellence® designated organisation – please click the link for further details about this prestigious award: Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

For further details of the role please see the attached job description.

This advert closes on Tuesday 28 Oct 2025.