Lead Technician - French Speaker

ConvaTec; Stirling; On-site; GBP 30,000 - 45,000; Full time

Job summary

A global healthcare company in Stirling is seeking a Lead Technician fluent in French and English. This role requires providing IT support to teams across the UK and France, helping manage IT infrastructure. Candidates should have a minimum of 3 years experience in IT support, strong technological skills, and an ICT degree. Join us to make a meaningful difference in healthcare.

Qualifications

• Minimum 3 years of IT support experience in large office or warehouse environments.
• Strong technological and IT knowledge.
• Experience with network infrastructure and configuration.

Responsibilities

• Provide high-quality support to customer service teams in the UK and France.
• Coordinate with technical teams across multiple countries.
• Support and maintain IT infrastructure at distribution centers.

Skills

IT support experience

Technological knowledge

Network infrastructure management

Server management and security

Fluency in English

Fluency in French

Education

Degree in ICT or related discipline

Tools

Windows devices

Mobile device management

Job description

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Lead Technician - French Speaker, Stirling

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Client:

ConvaTec

Location:

Stirling, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

45e3b6c77957

Job Views:

11

Posted:

31.07.2025

Expiry Date:

14.09.2025

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Job Description:

Convatec is a global medical products and technologies company focused on solutions for managing chronic conditions, with leading positions in wound care, ostomy care, continence care, and infusion care. With around 10,000 employees, we operate in nearly 100 countries, committed to being forever caring. Our solutions aim to prevent infections, protect at-risk skin, improve patient outcomes, and reduce care costs. In 2023, our revenues exceeded $2 billion, and we are part of the FTSE 100 Index (LSE:CTEC). To learn more about Convatec, please visit our website.

Position Overview:

We are seeking a multiskilled IT Support Technician fluent in French and English to support our expanding Home Service Group. The role involves providing high-quality support to customer service teams and distribution centers across the UK and France, both onsite and remotely.

The ideal candidate will demonstrate a broad range of IT skills to provide 1st and 2nd level support, respond promptly to issues, and ensure compliance with regulatory requirements in both countries. Effective communication of technical details in both French and English to all levels of the business is essential.

Key Responsibilities:

• Coordinate with technical teams in the UK, US, and France.
• Collaborate and support IT teams; communicate effectively at all levels.
• Own issues to resolution or escalate appropriately.
• Support and maintain IT infrastructure at all HSG sites in the UK and France.
• Assist with end-user support and manage service desk functions.
• Provide application support and ensure maximum effectiveness of business applications.
• Lead incident resolution and liaise with suppliers to resolve issues quickly.
• Maintain effective documentation and communicate technical information clearly.
• Support technical projects and participate in governance and change management processes.
• Ensure security, privacy, and data protection are prioritized.
• Maintain personal skills and knowledge proactively.

Skills & Experience:

• Minimum 3 years of IT support experience in large office or warehouse environments.
• Strong technological and IT knowledge.
• Experience with network infrastructure, configuration, and management.
• Server setup, management, and security expertise.

Qualifications/Education:

• Fluent in English and French.
• Degree or equivalent in ICT or related discipline.
• Knowledge of ITIL, Change Management, and Service Delivery best practices.
• Experience with Windows devices, printers, scanners, and mobile device management.
• Familiarity with distribution center hardware and systems (desirable).

This role offers a meaningful challenge that can make a real difference in people's lives. Join us to contribute to our mission of #ForeverCaring.

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Beware of scams online or from individuals claiming to represent Convatec

A formal recruitment process is required for all our opportunities, including an interview confirmed by an official Convatec email address. Be cautious of suspicious approaches and do not disclose personal information or pay fees. Contact us directly if unsure.

Equal opportunities

Convatec is committed to providing equal employment opportunities and prohibits discrimination based on race, religion, gender, age, disability, sexual orientation, gender identity, veteran status, or any other protected characteristic.