Lead Technician - French Speaker

Rhian_Convatec; Runcorn; On-site; GBP 30,000 - 50,000; Full time

Job description

Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services in almost 100 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Convatec’s revenues in 2023 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more about Convatec, please visit http://www.convatecgroup.com.

At Convatec, we’re transforming our business for the better. Better products. Better ways of working. And better ways of delivering for our customers and each other. We’re aiming for nothing short of excellence. Join us on our journey to #ForeverCaring as a Lead Technician, and you’ll do the same.

Position Overview:

An exciting opportunity for a multiskilled IT Support technician fluent in French and English, who is required to support the expanding Home Service Group business. The successful candidate will provide high quality support to public facing customer service teams and fast-moving distribution centres, both onsite and via remote connection across the UK and France.

The successful candidate would need to demonstrate a wide-ranging set of IT skills to provide 1st and 2nd level support to end users, responding timely and effectively to issues and incidents, and supporting compliance with regulatory needs in both countries. Additionally, the ability to communicate technical details effectively in both French and English and to all levels and areas of the business will be essential.

Key Responsibilities:

• Help to get the most from our technical teams in the UK, US, and France.
• Collaborate and support all IT teams.
• Be an effective communicator, appropriate for technical teams and business teams.
• Own issues to resolution or effectively hand them over for continuity.
• Support and maintain IT infrastructure at all HSG sites UK and France.
• Help manage and support Amcare/HSG service desk functions.
• Provide prompt/friendly support to end users with all IT issues.
• Provide prompt application support to users.
• Demonstrate continual development and ensure skills/knowledge remain relevant/up to date.
• Support/Lead HSG technical incident management.
• Demonstrate effective communication as appropriate to all levels of the business.
• Support in the development, implementation and testing of technical projects.
• Ensure security, privacy and data protection are a top consideration.
• Proactively maintain personal skills and knowledge.

Skills & Experience:

• Minimum 3 years of IT support experience in large office and/or warehouse environment.
• Demonstrable technological and IT experience.
• Network and Infrastructure (Cabling, Routing, WiFi and Security).
• Network configuration and management.
• Server (setup, management, and Security).

Qualifications/Education:

• The candidate must be fluent in speaking & communicating in English and French.
• A wide-ranging knowledge of information and communication technologies.
• Degree (or equivalent) ICT related discipline.
• Demonstrated understanding of best practice (ITIL, Change Management, Service Delivery).
• Windows devices (Laptop & Desktop) build and support.
• Multi-function printers and Document Scanners.
• Software installation and validation.
• Phone and mobile devices (setup, configuration and MDM).
• Application management and guidance (Microsoft applications / Talkdesk, etc).
• Awareness of Distribution Centre hardware (digital scanners, barcode printers, workbench printers, cutting systems).
• Simple maintenance tasks for a range of hardware devices.
• First line support (via phone/email).
• Second line support & understanding of problem escalation.
• Issue/problem recording, documentation, and reporting.
• Asset management/control.
• Experience of warehouse and distribution centre systems (desirable).
• Experience of public facing contact centres (desirable).
• People/service focused.

Our products make a big difference every day. So will your contribution. The work you do will mean more, because it’ll make things better for your team, our business or our customers’ lives. It’ll inspire you to deliver to your very best. And we’ll be right behind you when you do.

This is a challenge more worthwhile.

This is work that’ll move you.