Lead Technical Writer/Author NPI

ZipRecruiter; Glasgow; On-site; GBP 80,000 - 100,000; Full time

Job summary

A technology company is seeking an experienced Lead Technical Course Developer to prepare the global service organization for new product introductions. Key responsibilities include creating support documentation and training materials in collaboration with various teams. The ideal candidate will have a BS in technical writing or journalism and proven experience in a laser or related technical field. Proficiency in Adobe tools is required. Excellent communication and problem-solving skills are essential.

Qualifications

• Proven experience in a laser or related technical field.
• Ability to troubleshoot and repair complex electro-optical systems.

Responsibilities

• Collaborate to create support documents and procedures for new products.
• Develop product-specific parts lists and training courses.
• Prepare support documentation, technical videos, eLearning, and training courses.
• Assist with initial installations and support training for new products.
• Maintain a timeline for documentation and training alignment with product release.
• Lead Service NPI projects with minimal guidance.

Skills

Proficiency in Adobe FrameMaker

Written and verbal communication

Time management

Interpersonal skills

Troubleshooting complex systems

eLearning creation

Education

BS in technical writing or journalism

Tools

Adobe Illustrator

Adobe Photoshop

Adobe Acrobat

Creative Cloud

Captivate

Articulate 360

Premier Pro

Job description

A leading provider of innovative laser systems to help people in various global markets, including but not limited to renewables, microelectronics, research, life science, automotive, and medicine.

We are seeking an experienced Lead Technical Course Developer for New Product Introduction to ensure the global service organization is prepared to support new and enhanced products. This includes creating support documentation, parts lists, training courses, and product service strategies. The role involves advanced knowledge to resolve various issues and developing new problem-solving methods.

Primary Duties & Responsibilities

• Collaborate with Service, R&D, Engineering, Manufacturing, Business Management, and Marketing to create comprehensive support documents and procedures for new products.
• Develop product-specific FRU parts lists and formal training courses including instructor certification programs.
• Prepare customer & service support documentation, technical videos, eLearning, and training courses.
• Assist with initial installations and support training for new products.
• Maintain a scheduling timeline to ensure documentation and training align with product release.
• Uses advanced knowledge to resolve a wide range of issues, and develops new methods to solve problems.
• Leads Service NPI projects on their own with minimal guidance.
• Works on problems of very diverse scope where data analysis requires high-level evaluation of identifiable factors.
• Demonstrates exceptional judgment in selecting methods and techniques for obtaining solutions.

Education & Experience

• BS in technical writing or journalism (Graduate education is desirable).
• Proven experience in a laser or related technical field with a proven ability to troubleshoot and repair complex electro-optical systems.

Skills & Other Requirements

• Required proficiency in Adobe FrameMaker, Illustrator, Photoshop, and Acrobat.
• Experience with eLearning creation and video development, using such tools as Creative Cloud, Captivate, Articulate 360, and Premier Pro is a plus.
• Knowledge of project management and documentation of complex machinery.
• Exceptional written and verbal communication, time management, and interpersonal skills.
• Strong aptitude for communicating complex technical ideas in simplified .
• Ability to excel in a cross-organizational, cross-cultural, global team environment.