Lead Technical Support Engineer - FACTS & HVDC Services

GE Vernova; Stafford; On-site; GBP 60,000 - 85,000; Full time

Job summary

GE Vernova in Stafford is seeking a Lead Technical Support Engineer for FACTS & HVDC Services to act as the technical reference for regional operations, driving incident resolution and continuous improvement. The role bridges back-office engineering with on-site delivery to keep grid solutions efficient, safe and reliable.

You will lead root-cause analyses, collaborate with engineers and clients, and support sales and project teams with technical validation and robust documentation.

Qualifications

• Formal education in Electrical Engineering with focus on power electronics is preferred.
• Experience in technical support, operations or field engineering within the energy sector is highly valued.
• Willingness to travel to project sites (approx. 10%).

Responsibilities

• Lead complex root cause analyses for electrical incidents to improve equipment reliability.
• Collaborate with internal engineering teams and external clients to resolve technical challenges.
• Improve service delivery by identifying process enhancements and updating data management procedures.
• Provide technical validation for new offers and project setups.
• Create high-quality technical documentation and reports for customers and field teams.
• Mentor colleagues and client personnel on technical best practices and system operations.

Skills

Power electronics

HVDC technology

FACTS

Root cause analysis

Technical support

Field engineering

Electrical networks

Education

Electrical Engineering degree

Job description

Job Description Summary

Do you want to play a pivotal role in ensuring the reliability and performance of critical power infrastructure while advancing your technical career?

GE Vernova - The Energy to Change the World

With over 130 years of experience and proven innovation, GE Vernova is leading a new era of energy. We are electrifying the world while working to decarbonize it. Our name reflects our mission. "GE" carries a legacy of quality and ingenuity. "Ver" signals Earth's lush ecosystems, while "Nova" nods to a new era of lower‑carbon energy we are helping to deliver.

Focused on the future, GE Vernova is accelerating the shift to reliable, affordable, and sustainable energy. We help customers power economies and deliver electricity vital to health, safety, and quality of life.

Electrification

Our Electrification solutions modernize grids, enable renewable integration, and strengthen energy systems. From software to power conversion and storage, we help create smarter, more resilient energy networks.

Let's Talk about the Role

The Lead Technical Support Engineer - FACTS & HVDC Services will serve as a key technical reference for our regional FACTS and HVDC operations, driving incident resolution and continuous improvement initiatives.

You will act as the primary technical point of contact for complex electrical engineering challenges, providing expert support to our customers and field service teams. Your work will bridge the gap between back-office engineering and onsite delivery, ensuring our grid solutions remain at the forefront of efficiency, safety, and reliability. By leading root cause analyses and collaborating across internal and external stakeholders, you will ensure our service delivery exceeds customer expectations.

How You Will Make a Difference

• Leading complex root cause analyses for electrical incidents to ensure long-term equipment reliability.
• Collaborating with internal engineering teams and external clients to resolve technical challenges and provide seamless support.
• Improving service delivery by identifying process enhancements and driving continuous improvement in data management and technical procedures.
• Supporting our sales and project teams by providing technical validation for new offers and project setups.
• Creating high-quality technical documentation and reports that empower our customers and field teams to maintain equipment effectively.
• Developing the skills of others by training colleagues and client personnel on technical best practices and system operations.

Special Role Requirements

• Able to travel to and from projects and various field assignments (approximately 10% of the time).
• Willing to participate in our regional 24/7 emergency support rotation (approx. 1 week per month).

Skills for Success

• The ability to diagnose and resolve issues related to power electronics and high-voltage electrical equipment.
• The capability to communicate complex technical concepts clearly to diverse audiences, including clients and field engineers.
• An understanding of electrical network simulation, protection, and control systems.
• An expertise in FACTS and HVDC technology or equivalent industrial power systems.
• A keen interest in driving continuous improvement and modernizing service processes.

A formal education in Electrical Engineering with a focus on power electronics is nice to have, but we are most interested in your total experience and professional achievements in technical support, operations, or field engineering within the energy sector.

Where and how you'll work

This is a permanent position based in our Stafford office.

No relocation support.

Our Culture

Every action shapes our future. That's why our north star is a culture of impact, where everyone is empowered to thrive and achieve.
Addressing the urgent need to build a more sustainable electric power system while improving the trajectory of climate change emissions are global priorities, and we take our responsibility seriously. That is our mission at GE Vernova: continuing to electrify to thrive and decarbonize the world. We play a significant role in leading a new era of energy.
Our technology helps generate approximately twenty‑five percent of the world's electricity today, and we are working to power the rest. If we want the future of energy to be different, then join us and be the difference. Together, we are the Energy of Change!

We're determined to be the best place to grow

We believe that strong careers are built on a variety of experiences, strong connections, and continuous development. We're committed to providing you the tools to navigate and shape a strong career journey that aligns with a healthy work-life balance. No