Lead Technical Consultant - Service Operations - Dynatrace, AppDynamic

VIQU IT; City Of London; Hybrid; GBP 75,000 - 100,000; Full time

Job summary

A high-growth start-up in the UK is seeking a Lead Technical Consultant to design and optimize IT Operations solutions. This role requires expertise in observability platforms and ITIL frameworks, with responsibilities including advising clients on best practices and bridging technology with business strategy. The position offers a competitive salary and flexible, hybrid work arrangement.

Benefits

Annual performance bonus

25 days' annual leave plus bank holidays

Opportunity to work on innovative projects

Qualifications

• 5+ years in IT Operations, consulting, or related technical roles.
• Expertise in observability platforms like Dynatrace, AppDynamics, Datadog.
• Strong knowledge of ITSM/ITIL frameworks and principles.

Responsibilities

• Design, implement, and optimize IT Operations solutions.
• Help clients adopt best practices in Event Management.
• Act as a trusted technical advisor to bridge technology and business.

Skills

IT Operations

Dynatrace

AppDynamics

Datadog

AIOps

ITSM tools

Event Management

OpenTelemetry

ITIL

Enterprise Architecture

Job description

Job Title: Lead Technical Consultant - Service Operations - Dynatrace, AppDynamics, Datadog

Location: Hybrid (UK, with travel as required)

Type: Full-time

Do you want to be part of something special? Morela is representing a high-growth start-up redefining IT Operations, led by a serial entrepreneur with a proven track record of building successful businesses. This is your chance to join a team breaking the mold in enterprise service delivery and shaping the future of IT Operations from the ground up.

Job Description

We're looking for a Lead Technical Consultant who thrives in complex enterprise environments and loves working with cutting-edge technology. You will design, implement, and optimise IT Operations solutions across observability, AIOps, and ITSM platforms, help clients adopt best practices in Event Management and OpenTelemetry, and act as a trusted technical advisor bridging technology and business strategy. You'll also help develop frameworks, accelerators, and methodologies that define how the company delivers its services.

Skills & Experience

• 5+ years in IT Operations, consulting, or related technical roles
• Hands-on experience with observability platforms: Dynatrace, AppDynamics, Datadog
• Experience with AIOps/ITSM tools: BigPanda, Splunk ITSM, ServiceNow, or equivalent
• Expertise in Event Management and OpenTelemetry
• Strong knowledge of ITSM/ITIL frameworks and Enterprise Architecture principles
• Proven experience delivering solutions to large enterprise clients
• Ability to bridge technical delivery with business strategy, advising senior stakeholders
• Excellent problem-solving, communication, and stakeholder management skills
• Experience implementing and optimising IT Operations solutions across multiple technologies

Compensation & Benefits

• Base salary: £75,000 - £100,000 (depending on experience)
• Annual performance bonus
• 25 days' annual leave plus bank holidays
• Hybrid working with flexibility around client engagements
• Opportunity to work on innovative, high-impact projects in a fast-growing start-up

If you're ready to push boundaries in IT Operations and make a tangible impact, this is the role for you