Lead Technical Consultant - Service Operations - Dynatrace

VIQU Ltd; City Of London; Hybrid; GBP 75,000 - 100,000; Full time

Job summary

A high-growth start-up in IT Operations is seeking a Lead Technical Consultant to design and optimize solutions across observability and AIOps platforms. The ideal candidate has over 5 years in IT Operations and experience with tools like Dynatrace and AppDynamics. This role involves acting as a technical advisor and delivering solutions to large enterprise clients. Competitive salary and benefits are offered, including a hybrid work model.

Benefits

Annual performance bonus

25 days' annual leave plus bank holidays

Opportunity to work on innovative projects

Qualifications

• 5+ years in IT Operations, consulting, or related technical roles.
• Hands-on experience with observability platforms.
• Strong knowledge of ITSM/ITIL frameworks and Enterprise Architecture principles.

Responsibilities

• Design, implement, and optimize IT Operations solutions.
• Help clients adopt best practices in Event Management.
• Act as a technical advisor bridging technology and business strategy.

Skills

IT Operations

Consulting

Problem-solving

Communication

Stakeholder management

Tools

Dynatrace

AppDynamics

Datadog

BigPanda

Splunk ITSM

ServiceNow

Job description

Overview

Job Title: Lead Technical Consultant - Service Operations - Dynatrace, AppDynamics, Datadog

Location: Hybrid (UK, with travel as required)

Type: Full-time

We are representing a high-growth start-up redefining IT Operations, led by a serial entrepreneur with a proven track record of building successful businesses. This is your chance to join a team breaking the mold in enterprise service delivery and to shape the future of IT Operations from the ground up.

We’re looking for a Lead Technical Consultant who thrives in complex enterprise environments and loves working with cutting-edge technology. You will design, implement, and optimise IT Operations solutions across observability, AIOps, and ITSM platforms, help clients adopt best practices in Event Management and OpenTelemetry, and act as a trusted technical advisor bridging technology and business strategy. You’ll also help develop frameworks, accelerators, and methodologies that define how the company delivers its services.

Responsibilities

• Design, implement, and optimize IT Operations solutions across observability, AIOps, and ITSM platforms.
• Help clients adopt best practices in Event Management and OpenTelemetry.
• Act as a trusted technical advisor bridging technology and business strategy.
• Develop frameworks, accelerators, and methodologies that define how the company delivers its services.
• Deliver solutions to large enterprise clients and interface with senior stakeholders.

Qualifications

• 5+ years in IT Operations, consulting, or related technical roles.
• Hands-on experience with observability platforms: Dynatrace, AppDynamics, Datadog.
• Experience with AIOps/ITSM tools: BigPanda, Splunk ITSM, ServiceNow, or equivalent.
• Expertise in Event Management and OpenTelemetry.
• Strong knowledge of ITSM/ITIL frameworks and Enterprise Architecture principles.
• Proven experience delivering solutions to large enterprise clients.
• Ability to bridge technical delivery with business strategy, advising senior stakeholders.
• Excellent problem-solving, communication, and stakeholder management skills.
• Experience implementing and optimising IT Operations solutions across multiple technologies.

Compensation & Benefits

• Base salary: £75,000 - £100,000 (depending on experience)
• Annual performance bonus
• 25 days' annual leave plus bank holidays
• Hybrid working with flexibility around client engagements
• Opportunity to work on innovative, high-impact projects in a fast-growing start-up

If you’re ready to push boundaries in IT Operations and make a tangible impact, this is the role for you.