Lead Systems Administrator

Cintra HR & Payroll Services Ltd; Newcastle upon Tyne; On-site; GBP 50,000 - 60,000; Full time

Job summary

A leading HR and Payroll service provider in Newcastle upon Tyne seeks a Lead Systems Administrator to manage IT support and ensure smooth operations of their systems. The ideal candidate will have over three years’ experience, strong skills in Microsoft 365, Azure AD, and hands-on AWS operations, as well as a track record in mentoring teams. This position offers a competitive salary and various employee benefits including flexible working arrangements and health support.

Benefits

25 days holiday plus bank holidays

Company paid sick leave

Hybrid and flexible working arrangements

Employee Assistance Programme

Health Cash Plan

Cycle to Work scheme

Interest free Travel Loan scheme

Subsidised Parking Permit

Paid leave for Reserve Forces Duties

Annual office party

Free breakfast items

Qualifications

• At least three years' experience in IT support or systems administration.
• Proven track record in managing and mentoring teams.
• Familiarity with automation tooling and scripting.

Responsibilities

• Oversee day-to-day delivery of Group IT function.
• Manage and mentor a small team.
• Act as primary escalation point for complex issues.

Skills

Microsoft 365

Azure AD

Windows endpoints

AWS operations

ITIL

Cybersecurity tools

Tools

Freshdesk

Freshservice

Job description

Lead Systems Administrator

Application Deadline: 17 October 2025

Department: IT

Employment Type: Full Time

Location: Newcastle upon Tyne

Reporting To: Head of IT and Cyber Security

Compensation: £50,000 - £60,000 / year

Description

Cintra, part of the PSSG, is a fast paced and fast-growing company with our award winning software providing payroll solutions for over 1500 clients. We’re looking for a hands-on Lead Systems Administrator to guide our IT team, tackle complex technical challenges, and ensure our systems run securely, smoothly, and at peak performance.

We strategically invest in our employees, giving our workforce the learning opportunities they need to keep moving forwards in their careers. We offer continuous employee training to keep knowledge fresh, skills sharp and develop confidence.

You can find our modern offices situated within Hoults Yard on the edge of the Ouseburn Valley with its flourishing creative networks, abundant local heritage and lively social scene. Hoults Yard is a vibrant community which includes quirky cafés, leisure facilities, and other local businesses.

About the opportunity

Reporting to the Head of IT and Cyber Security, the Lead Systems Administrator oversees the day-to-day delivery of the Group IT function, ensuring high-quality support, system availability, and secure infrastructure operations. Combining technical expertise with leadership, you’ll manage and mentor a small team, triage workloads, and act as the primary escalation point for complex issues. The role includes hands-on 2nd/3rd-line support across Microsoft 365, endpoint management, networking, AWS, and identity services, while driving SLA compliance, process improvements, and a proactive, customer-focused culture.

About you

You’ll bring at least three years’ experience in IT support or systems administration, with strong skills in Microsoft 365, Azure AD, Windows endpoints, and hands-on AWS operations. You have a proven track record of managing and mentoring teams, balancing competing priorities, and confidently communicating with both technical and non-technical audiences. Comfortable with automation tooling, scripting, and onboarding workflows, you’re also familiar with frameworks like ITIL, ISO 27001, or Cyber Essentials. Ideally, you’ll have exposure to cybersecurity tools, incident response, and service desk platforms such as Freshdesk or Freshservice, along with experience supporting audits and compliance activities.

Whats in it for me?

At Cintra we know our employees are our biggest asset and an investment in them is an investment into the company. As standard we offer:

• Holiday entitlement of 25 days plus bank holidays (pro rata part time)
• Company paid sick leave (after qualifying period)
• Hybrid and flexible working arrangements (after qualifying period and by agreement)
• Employee Assistance Programme providing a confidential support network offering expert advice and compassionate guidance 24/7
• Company paid Health Cash Plan providing cover for everyday healthcare costs including dental treatment and eye tests (taxable benefit)
• Cycle to Work scheme offering considerable tax savings and spreading the cost of bike purchase over 12 months (after probation)
• Interest free Travel Loan scheme (after probation)
• Subsidised Parking Permit at Hoults Yard
• Paid leave for Reserve Forces Duties
• Annual office party
• Free breakfast items