Lead Support Worker

Home Group; Hexham; On-site; GBP 26,000; Full time

Job summary

Join a leading organization as a Lead Support Worker in Hexham, where you'll empower customers with complex needs to achieve independence. This role involves creating personalized support plans, leading a team, and engaging with customers to improve their lives. With flexible hours, great benefits, and opportunities for growth, you will make a significant difference every day.

Benefits

34 days leave including bank holidays

Health cash plan saving up to £1140/year

High street discounts

Opportunities for career growth

Support for wellbeing programs

Qualifications

• Experience in creating person-centred support plans.
• Ability to work independently and stay calm under pressure.

Responsibilities

• Creating support plans with customers and coordinating support workers.
• Helping customers with daily activities and independent living.

Skills

Customer Support

Team Coordination

Risk Assessment

Person-Centred Care

Job description

Job Description

Lead Support Worker - (251133)

Description

Location: Hexham, Northumberland

Pay: £13.21 per hour (£25,838 per annum [pro rata]) and great benefits including Health Cash Plan

Home, a place where you belong

Want to be part of a team that really cares and empowers you to help change a customer’s life for the better? As our Lead Support Worker, you’ll be at the heart of supporting customers with complex needs to develop skills for more independent living. You’ll make a big difference each day as you help customers achieve their hopes and aspirations. Amazing, we know!

Typical day as a Lead Support Worker (known as Coordinator)

1. Creating support plans with customers and coordinating a small team of Support Workers.
2. Helping customers with daily activities such as making meals, shopping, budgeting, maintaining tenancy, and moving to independent accommodation if able.
3. Carrying out risk assessments, support planning, goal setting, and reviews.
4. Engaging in conversations, building rapport, and collaborating with colleagues.

Feel good knowing you’ve helped improve our customers’ lives each day. Join us at one of the UK’s top ten Great Places to Work!

You bring

• Passion for supporting customers to live their best lives with attention to detail.
• Experience in creating person-centred support plans and supporting colleagues in their implementation.
• Experience in coordinating and assessing customer referrals.
• Ability to work independently, stay calm under pressure, and be resilient.
• A vehicle insured for business purposes (mileage paid).

Note: Due to current sponsorship limitations, we cannot offer sponsorship to external candidates for this role. This is under regular review.

Our team

You’ll join Lisa and the Hallbank House team, passionate about their work. We’re proud of achieving gold in our customer promise assessment. We enjoy group activities and BBQs!

Job details

• Flexible start and finish times to meet customer needs.
• Working on a two-week rolling rota.
• Proficiency in technology for support plans, online learning, and collaboration.
• Enhanced DBS check required (paid for by us).

A place where you belong

We promote diversity and inclusion through internal networks and support systems. Be yourself at work!

What’s in it for you?

• 34 days leave (including bank holidays and a 'me day'), increasing to 39, plus volunteering days.
• Health cash plan saving up to £1140/year for dental, optical, prescriptions, therapies, and more.
• High street discounts on shopping, holidays, and days out.
• Opportunities for career growth within the organization.
• Support for wellbeing through various tools and programs.

Contact [e-mail] for reasonable adjustments during the recruitment process.