Lead Support Worker

TieTalent; Exeter; On-site; GBP 25,838; Full time

Benefits offered by this job

34 days leave

Paid time off for volunteering

Matching Pension contributions

Health cash plan

Career development

Supermarket discounts

Job summary

A leading support organization in Exeter is seeking a Lead Support Worker to assist customers with complex needs related to homelessness. The role involves creating support plans, coordinating a team, and helping customers with daily activities. Ideal candidates should possess passion, resilience, and strong communication skills. This full-time position offers flexible working hours and various employee benefits including 34 days of leave and a career development path.

Qualifications

• Passion for supporting customers to live their best lives.
• Experience in creating person-centred support plans.
• Ability to work independently and under pressure.

Responsibilities

• Create support plans with customers.
• Assist customers in daily living activities.
• Conduct risk assessments and regular reviews.

Skills

Collaboration

Communication

Resilience

Attention to detail

Tools

IT skills

Job description

Overview

Lead Support Worker role at TieTalent, Exeter, Devon. 1 x Permanent and 1 x 12 months fixed term, full time (37.5 hpw). On a 4 week rolling rota, including evenings and weekends. Pay £13.21 per hour (£25,838 per annum). We can only consider candidates with an existing right to work in the UK. Home, a place where you belong.

Want to be part of a team that really cares and empowers you to help change a customers life for the better?As a Lead Support Worker, you'll support customers with complex needs related to street homelessness, helping them develop skills for independent living in the community. Youll make a big difference each day as you help our customers achieve their hopes and aspirations. Amazing we know!

Typical Day as a Lead Support Worker (we know it as a Support Coordinator)

• Creating support plans with customers and coordinating a small team of Support Workers.


• Assisting customers with daily activities like meal preparation, shopping, budgeting, maintaining tenancy, and transitioning to independent accommodation.


• Conducting risk assessments, support planning, goal setting, and regular reviews.


• Enjoying cuppas, chats, and catch-ups with no rush between customers, allowing time for collaboration with colleagues.

Youll go home each day knowing youve helped change our customers' lives for the better, working for one of the top ten Great Places to Work in the UK!

You Bring

• Passion for supporting customers to live their best lives, working collaboratively with attention to detail.


• Experience in creating person-centred support plans and guiding colleagues to follow them.


• Experience in coordinating and assessing customer referrals.


• Ability to work independently, stay calm under pressure, and maintain a resilient approach.


• Flexible and caring nature, adaptable to sudden changes, and effective teamwork skills.


• Strong communication skills to articulate complex problems and see them through to resolution.

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review.

Our Team

Looking for a job where you truly belong? Bring your uniqueness, brilliant skills, and awesome experience to deliver amazing things for our customers. Join our diverse team, who are here to support you as you make yourself at Home!

Job Details

• Flexible working hours in an agreed pattern.


• Flexibility to meet customer needs, which may require adapting start or finish times occasionally.


• Work pattern across a seven-day, four-week rolling rota, including alternate weekends.


• The team works closely, lone working at times and regularly getting together for training and team meetings during working hours.


• Strong IT skills required for creating and updating support plans, completing online learning, and collaborating with colleagues and partners. Attention to detail and strong written English skills are vital.


• Enhanced DBS check required, which we will cover the cost for.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What’s in it for you?

• 34 days leave (including bank holidays and a "me day").


• Paid time off for volunteering.


• Matching Pension contributions (up to 7% with life assurance of up to 3x Basic Salary).


• Save up to £1140 yearly with our health cash plan, covering dental, optical and therapies.


• Career path with development and an excellent training package.


• Excellent benefits and rewards including supermarket discounts and travel expenses.

Colleagues really matter to us, that's why we are the 10th Best Place in the UK for Wellbeing.

Find out more

Click APPLY NOW to see our Support Coordinator Job Description, find out about us and for help to apply. Sometimes we close a job early, so dont delay or you might miss out. Finally, do let us know if theres anything we can do, to help you shine in our process by making reasonable adjustments at .