Lead Support Technician

NHS; Southampton; On-site; GBP 37,000 - 45,000; Full time

Job description

Job Summary

University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.

Please see below for a detailed job description of the role.

Main Duties of the Job

The End User Devices team are excited to offer this fixed term Lead Support Technician post. We are looking for a leader who understands what it means to deliver great customer service whilst also being able to get into the details of a technological solution.

You will be responsible for day to day management of Desktop support engineers providing hardware support to the Trust. You are also going to be a key liaison with various UHS Digital project and infrastructure teams ensuring future solutions are supported.

About Us

University Hospital Southampton is one of England's largest acute teaching Trusts, offering a wide range of learning and development opportunities to support your career aspirations.

Located on the south coast with an international airport and direct rail links to London, Southampton offers an ideal setting to live and work, with the New Forest, South Downs and Jurassic Coast.

We believe that using technology wisely shows strong time management and commitment to innovation. However, personalizing your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI-generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information.

At UHS we're committed to providing a flexible working environment where possible. Whether you are balancing family, study, or your wellbeing with your career, we want to support you so you can help our patients.

At UHS, we proudly champion individuality, recognizing that outstanding care is only possible with a diverse, inclusive team. We're committed to creating an anti-racist, anti-discriminatory environment where everyone feels valued, safe, and empowered to make a meaningful impact in our communities. We welcome applicants of all backgrounds, identities, and experiences to join us in building a healthcare community where everyone can belong, thrive, and contribute.

Date Posted

22 April 2025

Pay Scheme

Agenda for Change

Band

Band 6

Salary

£37,338 to £44,962 a year pa, pro rata

Contract

Fixed term

Duration

18 months

Working Pattern

Full-time, Part-time

Reference Number

188-THQ2020425

Job Locations

University Hospital Southampton, Tremona Road, Southampton, SO16 6YD

Job Description - Job Responsibilities

This role is responsible for leading and supporting an operational support team ensuring operational effectiveness of the Trust's digital systems. Lead on day-to-day management of the team including resources, capacity planning, efficiencies, and incidents. Maintaining and coordinating a high standard of operational service delivery to the users ensuring continuity and achievement of KPIs.

The role will require you to be on-site at Southampton General Hospital at least 50% of your time.

Person Specification

Qualifications, Knowledge and Experience

Essential

• Degree or post-graduate degree, or equivalent work experience relevant to the post
• Project management qualification or equivalent experience
• Demonstrable IT training and use in a corporate/health environment
• Customer facing role with service skills
• Previous Operational system support role
• Experience of working to demanding timetables and exacting standards

Desirable

• ITIL qualification
• NHS Experience
• Database Reporting tool experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.

Employer Details

Employer Name: University Hospital Southampton NHS Trust

Address: University Hospital Southampton, Tremona Road, Southampton, SO16 6YD

Employer's Website: https://www.uhs.nhs.uk/home.aspx