Lead Store Advisor, Tokyo Ginza

ON RUNNING; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join ON RUNNING as a Retail Supervisor in our Tokyo Store, where you'll lead exceptional customer service and ensure operational excellence. The role involves managing store processes, training staff, and fostering an engaging shopping experience while embodying our core values and passion for movement.

Qualifications

• 3+ years of experience in retail; +1 year in supervisory role.
• Preferred background in Running, Fashion or Sports Industry.
• Strong communication and interpersonal skills.

Responsibilities

• Deliver exceptional customer service by responding to inquiries and creating solutions.
• Maintain cash handling procedures and loss prevention standards.
• Train the team on technical product knowledge.

Skills

Communication

Interpersonal Skills

Initiative

Tools

Microsoft Dynamics

Job description

In short

This is your opportunity to become a core part of On's Direct-to-Consumer (DTC) Store Retail team.

On will rely on you to deliver exceptional customer service to each and every customer while embodying On's core values and passion for movement. Our Tokyo Store is the hallmark of the On brand and we are always finding unique ways to deliver a premium product and innovative customer experience with cutting-edge technology.

Your Mission

• Continuously lead and communicate through On's values and brand philosophy in team and customer interactions
• Lead and provide exceptional customer service by responding to customer inquiries and creating solutions by listening to their needs and improving engagement with our product
• Responsible for one area in store (ex; Back of house, Product, Team Experience, Community) and implementing strategy, follow up on execution and drive team involvement for success of this pillar
• Foundational cash handling expectations and standardized operating procedures - example; responsible for all cash transactions and opening and closing of tills, point of sale systems etc. Opening and closing store procedures and ensuring loss and prevention standards are followed
• Maintain in-depth knowledge of technical product information and stay up to date with On's global activities and projects (e.g. sustainability efforts, Athlete stories)
• Teach and train the team to ensure excellent standard of all technical product knowledge
• Contribute and streamline feedback to continuously improve store processes, customer engagement and team happiness in line with our company culture of radical candor
• Maintain the visual standards in the store to deliver a premium experience and optimize sell through strategy
• Lead and maintain exceptional stock room strategy and inventory management standards

Your story

• 3+ year of experience within a retail work environment; +1 year in supervisory role
• A background in the Running, Fashion or Sports Industry is preferred but not a must
• Strong communication, hospitality and interpersonal skills
• Ability to take initiative, learn quickly, and work both independently and as part of a team
• Eye for maintaining outstanding store condition and visual merchandising standards

BoH:

• Experience with Microsoft Dynamics and / or other ERP (Enterprise Resource Planning system) is appreciated
• Ability to maintain outstanding stock room conditions and inventory management standards