Lead Store Advisor (Palo Alto)

ON RUNNING; London; On-site; GBP 28,000 - 40,000; Full time

Job summary

A leading company in the sports industry seeks a Lead Store Advisor to enhance sales performance and team leadership. The successful candidate will be responsible for mentoring staff, managing inventory, and ensuring high operational standards, while embodying the brand’s values. This role requires passion for retail and the ability to create a premium customer experience.

Qualifications

• 2 - 3 years in retail operations or customer-focused environment.
• 1+ years leading teams or driving performance improvements.
• Passion for Running, Fashion, or Sports is essential.

Responsibilities

• Lead and mentor Store Advisors while driving sales performance.
• Manage inventory and uphold visual merchandising standards.
• Serve as primary contact for operational matters.

Skills

Customer Service

Leadership

Communication

Job description

In short

As a Lead Store Advisor, you will leverage your leadership skills to drive sales performance, mentor Store Advisors, and maintain operational excellence. Your responsibilities will include supervising customer interactions, optimizing inventory management, executing visual merchandising plans, and contributing innovative ideas to enhance store processes. Join us to make a significant impact, advance your career, and help shape the future of our retail environment.

Your Mission

• Brand Champion: Consistently embody and communicate our brand philosophy, values, and culture to both internal and external customers, ensuring every interaction reflects our commitment to excellence.
• Team Leadership: Supervise, mentor, and motivate a team of Store Advisors, instilling a customer-focused approach in all aspects of their work.
• Product and Brand Expertise: Maintain an in-depth knowledge of product technical specifications and stay current on global company initiatives, including sustainability efforts and Athlete stories. Actively contribute ideas for merchandising, store events, and community activities that enhance store visibility and customer engagement.
• Operational Excellence: Assist with inventory management tasks, including placing new product orders, managing fill-in orders, and ensuring accurate stock levels to meet customer demand. Uphold visual merchandising standards in the store, creating a premium shopping experience through well-organized, visually appealing displays.
• Operational Support: Serve as the primary contact for store leadership, IT, and Facility Management regarding operational matters related to product flow and store system functionality. Train the store team on BoH processes, ensuring adherence to standard procedures and best practices.
• Cross-Functional Collaboration: Work closely with store leadership to align on all store functions, driving overall business success through teamwork and collaboration.

Your story

• 2 - 3 years of experience in retail operations or a customer-focused environment.
• At least one year of experience leading teams, managing projects, or driving performance improvement initiatives.
• Experience in the Outlet, Running, Fashion, or Sports industry is a plus, but a passion for these areas is essential.
• Exceptional communication and interpersonal skills, with the ability to connect with customers and inspire your team.
• A keen eye for maintaining a visually appealing store and upholding high visual merchandising standards.
• Ability to work weekends, evenings and holidays as needed