Lead/Staff Product Analyst - AI Assistant

Cleo; London; Hybrid; GBP 70,000 - 100,000; Full time

Job summary

Cleo is seeking a Lead/Staff Product Analyst to drive decision-making within their AI Financial Assistant team. The ideal candidate will have extensive analytics experience, technical expertise in SQL and Python, and a focus on improving user engagement through data-driven insights. This position offers a competitive salary, hybrid work options, and various benefits within a fast-growing fintech environment.

Benefits

Flexible working options

Competitive base salary with equity

Performance reviews and pay increases

Generous leave and pension

Mental health support

Qualifications

• 5+ years in data/analytics, track record of improving user engagement.
• Experience with A/B testing and statistical interpretation.
• Proven ability in selecting success metrics and stakeholder collaboration.

Responsibilities

• Conduct deep analysis to improve AI interactions and coaching.
• Perform A/B tests to evaluate product changes' impact.
• Influence product roadmaps with data-driven recommendations.

Skills

Analytical skills

Storytelling with data

Experimentation and statistics

SQL

Python for data analysis

Understanding of data pipelines

Job description

Lead/Staff Product Analyst - AI Assistant

London

This is a Level 4 (“Lead”) or Level 5 (“Staff”) position. Cleo has 5 internal levels of competency within Product Analytics. See our skills framework for how we differentiate on seniority.

About Cleo

At Cleo, we're not just building another fintech app. We're embarking on a mission to fundamentally change humanity's relationship with money. Imagine a world where everyone, regardless of background or income, has access to a hyper-intelligent financial advisor in their pocket. That's the future we're creating.

Cleo is a profitable, fast-growing unicorn with over $200 million in ARR, growing over 2x year-over-year. This is a unique opportunity to join a talented team passionate about making a difference. We seek top-tier talent who embody our culture of collaboration and impact.

If you enjoy tackling complex challenges, shaping innovative products, and sharing in Cleo’s growth, this role could be ideal for you.

As a Lead/Staff Product Analyst in our AI Financial Assistant pillar, you’ll be central to strategic decision-making. Collaborating with cross-functional leaders from Product, Design, Machine Learning, and Engineering, you’ll leverage user data and analytical techniques to enhance Cleo’s financial coaching services.

You’ll also be part of the wider data team, comprising 65 Machine Learning Engineers, Product Analysts, and Analytic Engineers, all dedicated to our mission.

We are looking for a self-starter, results-oriented, with proven success in using analytics to drive product growth and understanding.

• Conduct deep analysis of the product ecosystem to understand user financial realities, improve AI interactions, and leverage chat for coaching.
• Perform A/B tests and causal analyses to evaluate product changes’ impact on success metrics.
• Influence product roadmaps through data-driven recommendations to leadership.
• Define success metrics, set KPIs, and establish tracking systems.
• Build models for user segmentation, customer lifetime value, etc.
• Collaborate with Analytics Engineering to prioritize data modeling needs and contribute to our data codebase.
• Promote analytics best practices, enhancing team capabilities for short and long-term success.

About you

• Extensive analytics experience: 5+ years in data/analytics, with a track record of improving user engagement through insights and experimentation; experience with machine learning/conversational AI is a plus.
• Impact-focused: Skilled in storytelling with data, guiding teams to focus on success metrics and influencing decision-making.
• Experimentation and statistics knowledge: Experience with large-scale A/B testing, interpreting results, and understanding statistical methods; Python and ML skills are advantageous.
• Metrics and initiative sizing: Proven ability to select relevant success metrics, decompose them into growth levers, and work with stakeholders for rapid feedback.
• Technical skills: Excellent SQL, proficiency in Python for data analysis.
• Data foundations: End-to-end understanding of data pipelines, tracking, data modeling, and dashboard creation.
• Standard setter: Demonstrated impact in elevating data team standards and capabilities.

What you get in return

• Competitive package (base + equity) with bi-annual reviews, aligned with quarterly OKRs. Details at: https://cleo-ai.progressionapp.com/
• Opportunity to work at a fast-growing, VC-backed startup.
• Clear progression plan for your growth and leadership development.
• Flexibility with hybrid and remote options, including travel coverage.
• Additional benefits include performance reviews, pay increases, equity top-ups, generous leave, pension, private insurance, parental leave, sabbaticals, social events, OpenAI subscription, mental health support, workplace nursery, and more.

We encourage applications from diverse backgrounds and are committed to inclusivity. Please let us know if we can accommodate your needs.

UK App access: The Cleo app is temporarily unavailable for download in the UK, but existing users retain access. This shift allows us to focus on markets where we can deliver the most impact, with plans to support UK users in the future.

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