Lead SRE - Team Lead

JPMorgan Chase & Co.; London; On-site; GBP 70,000 - 100,000; Full time

Job summary

Join JPMorgan Chase as a Lead SRE, where you'll focus on enhancing the reliability of our banking services. Collaborate with diverse teams to solve complex challenges while managing a growing team. Your technical expertise in programming and infrastructure will help transform digital banking for our customers.

Qualifications

• Experience as a software engineer with knowledge of systems programming.
• Working knowledge of microservice infrastructure components.
• Familiarity with SRE toolchains is a plus.

Responsibilities

• Improve reliability, monitoring, and alerting for microservices.
• Design customer journey-based monitoring systems.
• Contribute to chaos engineering frameworks.
• Manage a team while remaining hands-on.

Skills

Proficiency in programming languages (Python, Go, Java)

Debugging and troubleshooting

Knowledge of microservices

Experience with Kubernetes

Experience in cloud computing (AWS)

Education

Degree in computer science or related discipline

Tools

Grafana

Prometheus

Elasticsearch

Kibana

Jaeger

Job description

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At JP Morgan Chase, we understand that customers seek exceptional value and a seamless experience from a trusted financial institution. That's why we launched Chase UK to transform digital banking with intuitive and enjoyable customer journeys. With a strong foundation of trust established by millions of customers in the US, we have been rapidly expanding our presence in the UK and soon across Europe. We have been building the bank of the future from the ground up, offering you the chance to join us and make a significant impact.

As a Lead SRE at JPMorgan Chase within the International Consumer Bank, you will play a crucial role in this initiative, dedicated to delivering an outstanding banking experience to our customers. You will work in a collaborative environment as part of a diverse, inclusive, and geographically distributed team. We are seeking individuals with a curious mindset and a keen interest in new technology. Our engineers are naturally solution-oriented and possess an interest in the financial sector and focus on addressing our customer needs. We work in teams focused on Product Engineering.

You will be at the forefront of solving the most complex reliability challenges facing the bank’s essential services. You will work in all aspects of SRE, including observability, alerting, capacity, and chaos engineering, with the goal of ensuring maximum reliability for our customers.

In the SRE – Product Engineering team, you will be the face of the SRE Chapter:

• Internally, working closely with the Core SRE team, who own and maintain the SRE projects and services, you will build integrations and implement new features.
• Externally, collaborating with all teams and disciplines, including software developers, cloud engineers, and product managers, you will integrate SRE tools and create bespoke solutions for individual products, including payments and cards.

You are a highly technical, adaptable, and creative problem solver, capable of finding optimal solutions to reliability problems and contributing to the SRE roadmap. You are a people person and enjoy interacting with stakeholders and building relationships. You are comfortable with an enhanced level of visibility, ownership, and responsibility.

Objectives of this Role

• Seek continuous improvement of reliability, monitoring, and alerting for our mission-critical microservices.
• Design monitoring and alerting that is customer journey-based and directly proportionate to customer experience, supporting our ‘you build it, you own it’ model. Our alerts must be highly precise, as developer teams are engaged immediately with no triage.
• Think outside of the box to eliminate toil and enable controls excellence, automating as much as possible.
• Contribute to internal tools, including our state-of-the-art framework for SLI and error budget aggregation.
• Enhance performance testing, forecasting, and capacity planning framework.
• Contribute to chaos engineering framework.
• Manage a growing team whilst remaining hands-on and close to the code

Preferred Skills and Qualifications

• Degree in computer science or another highly technical, scientific discipline.
• Proven experience as a software engineer, including proficiency in at least one systems programming language (., Python, Go, Java).
• Working knowledge of microservice infrastructure components.
• Excellent debugging and troubleshooting skills.
• Experience with Kubernetes.
• Experience in cloud computing (preferably AWS).
• Experience with common SRE toolchains, such as Grafana, Prometheus, Elasticsearch, Kibana, and Jaeger, is a plus.